Summary
Overview
Work history
Education
Timeline
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Abdulrahman .A. E. Alghamdi

Madinah,Saudi Arabia

Summary

Results-driven Service Manager with talent for transforming operations and boosting customer satisfaction. Led teams to streamline processes, reducing turnaround times and improving service quality. Recognized for creating collaborative work environment that enhances team performance and drives business growth.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

service manger

Haji Hussein Alireza & Co. Ltd.
Medina, Medina Region
12.2024 - Current
  • oversees all aspects of the service Center and related operations.
    responsible for the efficient and profitable operation of the department.
    responsible for establishing service Center sales and productivity objectives and forecasting future performance.
    ensure the service Center exceeds manufacturer Customers expectation while maintaining department profitability.
    provide periodic service report to CSD

Service Manager

Almajdouie Motors, Changan
Al-Khobar
06.2022 - 11.2024
  • Managed the service center, improving efficiency and customer service.
  • Implemented NPS 2.0, achieving an NPS score of 75 and reducing complaint rates (VOC) to 1.5%.
  • Developed and executed detractor recovery strategies, improving customer retention by 40%.
  • Launched a Digital Repair Agreement as a pilot center, streamlining operations and reducing lead time in reception.
  • Exceeded sales goals and enhanced customer satisfaction through tailored initiatives.
  • Developed strategic plans that increased profits by 20%.
  • Created training programs for staff to boost performance and engagement.

Service Manager & Reception Manager

Abdul Latif Jameel Investment
Al-Riyadh
05.2019 - 05.2022
  • Led the Body and Paint Center, ensuring high-quality repairs and customer service.
  • Followed up with insurance companies regarding approval and recovery processes.
  • Controlled Body and Paint back jobs and rework, minimizing errors and improving quality.
  • Reduced repair lead time through efficient workflow management.
  • Managed customer inquiries and complaints, ensuring quick and accurate resolutions.
  • Improved reception workflows, increasing customer satisfaction by 25%.
  • Planned and executed sales initiatives to drive revenue growth.

Insurance Manager

Abdul Latif Jameel Investment
Al-Riyadh
07.2018 - 05.2019
  • Oversaw insurance claims in the central region, ensuring compliance with regulations.
  • Streamlined processes for approvals, cutting processing time by 30%.
  • Prepared financial reports to support management decisions.

Service Advisor

Abdul Latif Jameel Investment
Al-baha
04.2013 - 07.2018

A/C Engineer

Zahran Company
Jeddah
09.2012 - 04.2013

Education

Bachelor of Engineering - B.E. in Mechanical Engineering

AL-Baha University, 2012
Al Bahah, Al Bahah Region
06.2007 - 06.2012

Project Management Professional (PMP)®

PMI Risk Management Professional (PMI-RMP)®

Certified Maintenance & Reliability Professional

OSHA Academy occupational Safety & health training

Timeline

service manger

Haji Hussein Alireza & Co. Ltd.
12.2024 - Current

Service Manager

Almajdouie Motors, Changan
06.2022 - 11.2024

Service Manager & Reception Manager

Abdul Latif Jameel Investment
05.2019 - 05.2022

Insurance Manager

Abdul Latif Jameel Investment
07.2018 - 05.2019

Service Advisor

Abdul Latif Jameel Investment
04.2013 - 07.2018

A/C Engineer

Zahran Company
09.2012 - 04.2013

Bachelor of Engineering - B.E. in Mechanical Engineering

AL-Baha University, 2012
06.2007 - 06.2012

Project Management Professional (PMP)®

PMI Risk Management Professional (PMI-RMP)®

Certified Maintenance & Reliability Professional

OSHA Academy occupational Safety & health training

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Abdulrahman .A. E. Alghamdi