Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

Abdulrahman Awn Hussain Al-amer

Riyadh,Riyadh Region

Summary

I seek to apply my practical experiences to contribute to develop my country and make every effort to achieve the best development results and transfer updates towards more creativity and innovation.

Overview

2
2
years of professional experience

Work history

Service Desk Engineer L1

alinma bank
Riyadh, Riyadh Region
01.2022 - Current
  • Analysed complex technical information to develop clearly structured and easily transferable documentation.
  • Configured and maintained internal lab servers, workstations and group policies for smooth operations.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Communicated technical concepts to customers clearly by phone and email .
  • From ( 2022-2023 ) The ( service manager system ) has been worked on, and it is responsible for opening a ticket, identifying the problem, analyzing it, and directing it to the relevant support team .
  • From ( 2023 - until now ) The SMAX system has been worked on it , which is a new system that is an alternative to the old previous system (service manager system). It makes it easier for support teams to communicate with the business user and hides the identity of the support team to solve systems problems in a more advanced way than the previous service manager system.


Education

Bachelor of Information Systems - Computer Science, Engineering

Prince Sattam Bin Abdulaziz University
2019

ORACLE ACADEMY Database Programming with SQL -

Prince Sattam Bin Abdulaziz University
2017

Ethical Hacking and Forensic Analysis- Fundamentals of Data Science- EMC Academic Associate Data Science and Big Data Analytics- ORACLE ACADEMY Database Programming with SQL -

Prince Sattam Bin Abdulaziz University

A course entitled Cisco CCNA 200-301 - undefined

2019

Skills

  • Personal Skills
  • Technical Skills
  • Mastery of work and creativity in it
  • Effective communication
  • Teamwork
  • Self development
  • Problem Solving
  • Work under pressure
  • Time management
  • Language C
  • Language HTML
  • Microsoft Office
  • Microsoft Access
  • Microsoft SQL server
  • Language JAVA
  • Language PHP

Accomplishments

  • Training in Abad Network Institute for Training - Fundamentals of ITIL Library, Institute of Public Administration.
    Information crimes at the Institute of Public Administration- Setting Goals and Decision Making
    E-Marketing .
  • Training :
    Training at Dr.Sulaiman Al Habib Medical Hospital in Riyadh
    Department of Information Systems for one month .
    Training in the cloud solutions company affiliated to Dr.Sulaiman Al Habib Hospital for one month

Languages

English
Advanced
Arabic
Proficient (C2)

Timeline

Service Desk Engineer L1

alinma bank
01.2022 - Current

Bachelor of Information Systems - Computer Science, Engineering

Prince Sattam Bin Abdulaziz University

ORACLE ACADEMY Database Programming with SQL -

Prince Sattam Bin Abdulaziz University

Ethical Hacking and Forensic Analysis- Fundamentals of Data Science- EMC Academic Associate Data Science and Big Data Analytics- ORACLE ACADEMY Database Programming with SQL -

Prince Sattam Bin Abdulaziz University

A course entitled Cisco CCNA 200-301 - undefined

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Abdulrahman Awn Hussain Al-amer