ABDUL RAOOF MC
Jeddah,Saudi Arabia
Summary
Systematic Data Entry Clerk with 6 years of experience in organising and managing data. Trained in database systems management using various technology platforms. Efficient in overseeing project deadlines by prioritising and communicating with teammates.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Shop supervisor & Desktop IT Supporter
RED SEA STATIONARY
Jeddah , Mecca Region
2017.01 - Current
- Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
- Trained and supervis 10+ team members, building and maintaining strong sales teams to maximise results.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Managed stock levels to maximise sales opportunities.
- Resolved complaints to achieve full customer satisfaction.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Used Microsoft Word and other software tools to create documents and clear communications.
Desktop & IT Support Technician
HIDADA CO PVT LTD
Jeddah , Mecca Region
2016.01 - 2017.01
- Verified accuracy of information and sorted information of documents for computer entry.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
- Addressed enquiries by phone or email regarding data information.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Maintained internet and intranet websites to maximise reliability and usability.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
- Answered user questions about hardware and software operation to help resolve problems.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Installed new software for users and monitored version and patch update requirements.
- Tracked computer system and network performance to identify root causes of issues.
Desktop PC Hardware Technician
ZAIN COMPUTER SOLUTION
MALAPPURAM , KERALA,INDIA
2009.03 - 2015.12
- PC Maintained clear and complete records of installation, maintenance or repair actions.
- Operated manual or powered digging equipment to prepare sites for installation work.
- Configured operating systems on user devices to support smooth functionality.
Education
Diploma of Education - Hardware & Networking
ISIT COMPUTER SOLUTION
INDIA,KERALA,KOTTAKKAL 2007.01 - 2008.12
HIGHER SECONDARY - Humanities
PHSS PANDALLOUR
INDIA 2004.01 - 2006.12
Microsoft Certified Solutions Associate (MCSA) -
MICROSYS
MANJERI,KERALA,INDIA /2008 - /2009
Skills
- Data migration
- Database management
- Document formatting
- Report development
- Data analysis
- Excel proficiency
- Connectivity network configurations
- Hardware repair
- Technical issues analysis
- Application installations
- Hardware upgrades
- Customer service expert
Languages
English
Upper intermediate
Arabic
Advanced
Hindi
Upper intermediate
Timeline
Shop supervisor & Desktop IT Supporter
RED SEA STATIONARY
2017.01 - Current
Desktop & IT Support Technician
HIDADA CO PVT LTD
2016.01 - 2017.01
Desktop PC Hardware Technician
ZAIN COMPUTER SOLUTION
2009.03 - 2015.12
Diploma of Education - Hardware & Networking
ISIT COMPUTER SOLUTION
2007.01 - 2008.12
HIGHER SECONDARY - Humanities
PHSS PANDALLOUR
2004.01 - 2006.12
Microsoft Certified Solutions Associate (MCSA) -
MICROSYS
/2008 - /2009
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