Abdulrhman Al-Aqeel
Jeddah,Alruhaili,Taiba Street
Summary
Motivated Information Systems graduate seeking a challenging role in technology and technical support. Dedicated to leveraging my skills in system management, software troubleshooting, and customer service to contribute effectively to organizational success. Eager to enhance my expertise and grow within a dynamic and innovative environment.
Overview
7
7
years of professional experience
Work History
Business Operation Engineer
Elm Company
01.2024 - Current
- Focused on optimizing organizational processes and ensuring interdepartmental coordination to meet business goals
- Analyzed and refined processes across departments to improve operational productivity
- Utilized data analysis to identify inefficiencies and recommended improvements based on KPIs
- Ensured compliance with industry regulations and proactively managed operational risks
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Provided input to team lead regarding areas for process and procedural improvement.
Application Support Engineer
Elm Company
06.2022 - 12.2023
- Specialized in optimizing system performance and reliability for the Hajj and Umrah Information Center (HUIC)
- Used SQL and DevOps practices to enhance system operations and resolve complex technical challenges
- Consistently demonstrated exceptional problem-solving skills, contributing to high levels of customer satisfaction and operational excellence
- Addressed technical issues and guided end users through resolution.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Contributed to the successful completion of numerous projects by meeting deadlines and working effectively under pressure.
Technical Support/Call Center Specialist
Sejel Technology Co. Ltd
04.2020 - 04.2022
- Provided remote technical support for Hajj and Umrah systems, resolving issues promptly and efficiently
- Assisted customers through email and phone communications, offering expert guidance on system functionality
- Contributed to troubleshooting efforts and escalated complex issues to specialized teams for resolution
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
- Collaborated with team members to ensure consistent, high-quality support for all callers.
IT Support/Retail Assistant
Kamal Jamjoom Company
08.2019 - 11.2019
- Provided remote IT support and monitored retail systems for smooth operations
- Installed Oracle12c systems and ensured their seamless integration into existing processes
- Delivered technical support to retail systems and call center operations
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
SEO Plugin Development
Senior Project
01.2018 - 03.2018
- Developed a WordPress plugin designed to enhance search engine optimization (SEO) features
- Utilized Java, PHP, and WAMP Server for the plugin's design and functionality
- Achieved higher click-through rates by optimizing title tags and meta descriptions based on keyword research findings.
IT Intern
Bab Rizq Jameel
08.2017 - 11.2017
- Worked on the Microfinance System, contributing to database management and supply chain process optimization
- Gained hands-on experience configuring ERP systems and ensuring smooth software operations
Education
Bachelor of Science - computing and information technology
King Abdul Aziz University
Jeddah05.2018
Skills
- Remote Technical Support: Skilled in resolving software and hardware issues efficiently
- Programming Languages: Proficient in Java, HTML, and CSS
- Database Management: Experienced with Oracle MySQL and ERP systems
- Data Analytics: Knowledge of RapidMiner and database analysis
- Tools: Familiar with Microsoft Visio, WAMP Server, and WordPress plugins
- General Computing: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Data analysis
Personal Skills
- Strong problem-solving and analytical capabilities.
- Effective teamwork and collaboration skills.
- Ability to perform under pressure and meet deadlines.
- Quick learner with a proactive approach to challenges.
Languages
Arabic
Proficient
C2
English
Advanced
C1
Timeline
Business Operation Engineer
Elm Company
01.2024 - Current
Application Support Engineer
Elm Company
06.2022 - 12.2023
Technical Support/Call Center Specialist
Sejel Technology Co. Ltd
04.2020 - 04.2022
IT Support/Retail Assistant
Kamal Jamjoom Company
08.2019 - 11.2019
SEO Plugin Development
Senior Project
01.2018 - 03.2018
IT Intern
Bab Rizq Jameel
08.2017 - 11.2017
Bachelor of Science - computing and information technology
King Abdul Aziz University
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