Abdulrhman Ali Alnafisi
Badaya/Qassim,Saudi Arabia
Summary
15+ Years Web & DB Developer and application support , Highly-skilled ICT Help Desk Agent, maintaining smooth-running software and system performance through astute troubleshooting and issue .
Overview
16
16
years of professional experience
1
1
Certification
Work history
Senior application support specialist
NWC
Qassim , Saudi Arabia
2024.05 - Current
- Provided quick, reliable 1st and 2nd line support for timely ticket resolution.
- Coordinated communications between staff and technical teams to maintain smooth operations.
- Performed root cause analysis to identify issues and limit repeat reoccurrence.
Application support Supervisor
NWC
North Cluster -Qassim
2021.11 - Current
- Supervised activities of workers and enforced safety regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Trained new hires and set up mentoring relationships to drive team performance.
- Dealt with customer complaints and rectified product and service issues.
IT Support Technician/Developer
Ministry of Environment Water & Agriculture
Buraidah/Qassim, Saudi Arabia
2012.06 - 2021.11
- Modified existing software to correct errors, adapt to new hardware and improve performance.
- Analysed and designed relational databases specially in oracle DB
- Implemented process management system using [PHP,JAVA] language.
- Worked closely with clients to establish problem specifications and system designs.
- Coded GW websites using PHP language, javascript and oracle database.
- Utilised expertise in CC&B system to resolve multiple incidents quickly and competently.
- Carried out targeted troubleshooting and fault-finding across CC&B system issues, enabling timely fixes.
- Worked closely with software development and testing team members to design and develop robust different solutions to meet client requirements for functionality, scalability and performance.
- Intermediate in Developing mobile App using Android studio.
Customer Service Manager
Ministry of Environment Water & Agriculture
Badaya/Qassim, Saudi Arabia
2009.12 - 2012.06
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Supervised over 15 Employee staff and monitored performance to drive productivity.
- Solved unresolved customer issues.
Education
Bachelor of Science - Computer Science
Qassim University
Buraidah2008-07
Skills
- Web & DataBase Developer
- System upgrades
- Performance monitoring
- Application installations
- Customer support needs assessment
- Technical issues analysis
- Desktop & Application support
- Staff education and training
- Customer service expert
Certification
- Programing with PL/SQL Ed 1 Completed In: 26 Dec 2012 .
- Attended and completed the technical training course named below: Red Hat System Administration I .
- Professional Android Application Development
- Attending TOGAF EA Course .
Timeline
Senior application support specialist
NWC
2024.05 - Current
Application support Supervisor
NWC
2021.11 - Current
IT Support Technician/Developer
Ministry of Environment Water & Agriculture
2012.06 - 2021.11
Customer Service Manager
Ministry of Environment Water & Agriculture
2009.12 - 2012.06
Bachelor of Science - Computer Science
Qassim University