Abdulrhman Alselemi
Makkah,Saudi Arabia
Summary
Energetic Front Office Agent known for providing exceptional customer service and ensuring seamless guest experiences. Excel at resolving guest queries promptly, increasing guest satisfaction scores and fostering positive client relationships. Skilled in managing front desk operations, handling reservations, and coordinating with various departments to maintain smooth daily workflows.
Overview
9
9
years of professional experience
4049
4049
years of post-secondary education
Work History
Front office agent & Guest relation
Nujuma, a Ritz-Carlton Reserve
Red Sea Global Umluj, Saudi Arabia
10.2024 - Current
Guest relations officer
Assila luxury collection
Jeddah, Mecca Region
05.2024 - 09.2025
Front desk receptionist
Hilton
Jeddah, Mecca Region
11.2023 - 02.2024
Storage Operative
White gloves Company
Melbourne , Australia
12.2021 - 09.2022
storage operative
Brilliance company
Melbourne , Australia
01.2021 - 07.2021
Waiter
Solidair restaurant
Melbourne , Australia
06.2020 - 12.2020
Customer assistant
Umrah company
Makkah, Mecca Region
02.2018 - 11.2018
Customer assistant
Mobily
Makkah, Mecca Region
05.2016 - 02.2017
Education
Diploma - Leadership
Albright institute
Australia 09.2021 - 09.2022
Higher National Diploma - Luxury Hotel Operation By EHL
Bunyan Academy
King Abdullah Economic City 10.2022 - 10.2024
Licentiate degree - Construction induction Traning
Origin institute
Australia Licentiate degree - Hospitality & tourism Fundamentals Course
Glion institute
United Kingdom, London Skills
- Consistent punctuality
- Professional etiquette
- Guest satisfaction measurement
- Product information awareness
- VIP clientele handling
- Guest satisfaction assessment
- Data entry expertise
- Hotel services understanding
Languages
English
Advanced
Timeline
Front office agent & Guest relation
Nujuma, a Ritz-Carlton Reserve
10.2024 - Current
Guest relations officer
Assila luxury collection
05.2024 - 09.2025
Front desk receptionist
Hilton
11.2023 - 02.2024
Higher National Diploma - Luxury Hotel Operation By EHL
Bunyan Academy
10.2022 - 10.2024
Storage Operative
White gloves Company
12.2021 - 09.2022
Diploma - Leadership
Albright institute
09.2021 - 09.2022
storage operative
Brilliance company
01.2021 - 07.2021
Waiter
Solidair restaurant
06.2020 - 12.2020
Customer assistant
Umrah company
02.2018 - 11.2018
Customer assistant
Mobily
05.2016 - 02.2017
Licentiate degree - Construction induction Traning
Origin institute
Licentiate degree - Hospitality & tourism Fundamentals Course
Glion institute
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