Abdulrhman Alshehri
Jeddah
Summary
Dynamic and results-driven professional with a strong foundation in general management and human resources management. Demonstrates exceptional leadership skills, self-motivation, and time efficiency, fostering creative thinking and strategic decision-making. Committed to customer service excellence and relationship-building through effective negotiation and communication. Adept at performance monitoring to drive organizational success. Aspires to leverage strategic leadership capabilities to enhance business growth and operational efficiency.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work history
Station Manager
Flyadeal
04.2024 - 02.2025
- Hajj & summer seasons 2024 (flyadeal).
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
Airport Duty Manager
Flyadeal
07.2018 - 03.2024
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Received and resolved customer complaints escalated by staff.
- Actioned customer feedback to promote continued service improvement.
Ramp turnaround coordinator
Flyadeal
09.2017 - 06.2018
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Coordinated project tasks for successful and timely completion.
- Answered phone calls and responded to emails from clients.
- Coordinated project meetings, documenting key action items and decisions.
Employee
Saudi SGS
08.2013 - 09.2017
Administrative
The Foreign Ministry
01.2003 - 07.2009
- Streamlined administrative tasks for improved office efficiency.
Education
Bachelor of Business Administration - BBA
01.2017 - 01.2020
Skills
- General management
- Human Resources Managment
- Leadership skills
- Self-motivation
- Time efficiency
- Creative thinking
- Decision making
- Customer service excellence
- Relationship-building
- Negotiation and communication
- Strategic leadership
- Performance monitoring
Languages
English
Advanced (C1)
Accomplishments
Excellent award Excellent award 2023 (flyadeal)
Great Attitude Awar 2019 (flyadeal)
Certificate Of Appreciation 2017 (SGS Ground services Company)
Certificate Of Appreciation 2016 (SGS Ground services Company)
Certificate Of Appreciation 2009 (Ministry of Foreign Affairs- KSA)
Timeline
Station Manager
Flyadeal
04.2024 - 02.2025
Airport Duty Manager
Flyadeal
07.2018 - 03.2024
Ramp turnaround coordinator
Flyadeal
09.2017 - 06.2018
Bachelor of Business Administration - BBA
01.2017 - 01.2020
Employee
Saudi SGS
08.2013 - 09.2017
Administrative
The Foreign Ministry
01.2003 - 07.2009
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