Microsoft Office (Word, Excel, PowerPoint)
Abdulrhman Brik
Administrative & Customer Service Specialist
Jizan
Summary
With over 3 years of experience in customer service and administrative coordination, I have strong skills in communication, problem-solving, and data management. I also gained practical experience in administrative support and HR tasks such as leave tracking and document preparation, which helped improve workplace efficiency and increase employee and customer satisfaction.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative
Lumi Rental
01.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate records and data entry in company systems.
- Collaborated with internal teams to ensure compliance with company policies and operational procedures.
- Responded to customer requests for products, services, and company information.
Salesman / Customer Service
Al-Majed Oud
09.2021 - 04.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
Trainer, Administrative Assistant
National Water Company, Jizan
02.2020 - 11.2020
- Supported HR and administration in data entry and document management.
- Assisted in onboarding and training support for employees.
- Gained exposure to HR functions, employee relations, and public relations.
Education
MBA - Business Administration (MBA)
Mid Ocean University
Mid Ocean University (Online) 04.2001 -
BBA - Business Administration
Jazan University
Jizan, Saudi Arabia 04.2001 -
Skills
Problem-Solving & Conflict Resolution
Software
HR Systems (basic knowledge)
Data Entry & Documentation Tools
Certification
English Course – Wall Street English
Timeline
Customer Service Representative
Lumi Rental
01.2023 - Current
Salesman / Customer Service
Al-Majed Oud
09.2021 - 04.2022
HR & Administrative Training – National Water Company
10-2020
Trainer, Administrative Assistant
National Water Company, Jizan
02.2020 - 11.2020
English Course – Wall Street English
01-2016
MBA - Business Administration (MBA)
Mid Ocean University
04.2001 -
BBA - Business Administration
Jazan University
04.2001 -
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