Abdulrhman Ghonaim
Ticketing Officer
Jeddah
Summary
Seeking to utilize excellent communication and organizational skills to complete tasks efficiently. Reliable, with a strong work ethic and the ability to quickly adapt to new tasks and environments. Known for strong problem-solving abilities and meticulous attention to detail in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ticketing Officer
Al-Ahram Travel and Tourism
05.2024 - Current
- Arranged over 150+ flight bookings for Al-Ahli Saudi FC, ensuring seamless travel for players and staff during domestic and international events.
- Managed 200+ travel itineraries for Tamer Logistics , coordinating corporate travel for various departments.
- Utilized Amadeus for flight bookings and Microsoft Excel for itinerary tracking, cost reports.
- Reduced last-minute booking changes by 30% through proactive planning and real-time support.
- Maintained accurate records, processed travel reimbursements, and scheduled travel requests via Outlook and internal systems.
Cooperative Training - Receptionist
Coral Beach Resort
08.2023 - 12.2023
- Resolved an average of 15+ customer complaints weekly, reducing escalations by 25% .
- Monitored and responded to 60+ feedback entries, improving service efficiency by 20% .
Supervisor
Saleh Ghonaim Eshtablishment
03.2020 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
Smart International Corporation
07.2017 - 12.2019
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor of Science - Travel And Tourism Management
King Abdulaziz University
Jeddah, Saudi Arabia01-2024
Skills
Travel coordination & ticketing
Microsoft office ( eg, Excel, Outlook, word)
Amadeus system
Problem- solving
Attention to detail
Certification
Amadeus GDS Certification
Timeline
Ticketing Officer
Al-Ahram Travel and Tourism
05.2024 - Current
Cooperative Training - Receptionist
Coral Beach Resort
08.2023 - 12.2023
Supervisor
Saleh Ghonaim Eshtablishment
03.2020 - 12.2022
Supervisor
Smart International Corporation
07.2017 - 12.2019
Bachelor of Science - Travel And Tourism Management
King Abdulaziz University
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