Hi, I’m
Abdulrhman Mohammed Masmali
Riyadh
Summary
With over 9 years of experience leading and managing cross-functional teams to deliver successful project outcomes. Expert in streamlining project risk management and creating real-time project performance metric dashboards. I have driven a 15% improvement in operational efficiency and a 20% increase in customer satisfaction. Experienced in building industry relationships, optimizing inventory, and conducting market research to drive product performance and sales growth. I am always eager to learn new skills and explore new opportunities to grow and contribute to the success of my team and organization.
Overview
11
years of professional experience
Work History
King Faisal Specialist Hospital and Research Center
International Healthcare Clerk
2019.06 - Current (5 years & 3 months)
Job overview
- Leveraged multitasking skills to manage up to 20 concurrent tasks daily, achieving a 98% on-time completion rate
- Facilitated communication with 100+ international patients monthly through phone, email, and in-person interactions, maintaining a 95% satisfaction rate
- Reduced data entry errors by 25% through meticulous inputting procedures
- Decreased response time to patient inquiries by 40%, resulting in a 20% increase in overall customer satisfaction
- Collaborated with international partners, improving operational efficiency by 15%.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Raz Company
Product Specialist
2015.03 - 2017.12 (2 years & 9 months)
Job overview
- Cultivated relationships with 20+ industry influencers, increasing brand visibility by 30%
- Optimized inventory management, ensuring 100% product availability for customers
- Conducted market research and competitor analysis, leading to a 15% improvement in product performance
- Implemented strategic pricing models, increasing profitability by 25%
- Provided comprehensive product knowledge, resulting in a 20% increase in customer satisfaction and a 10% growth in sales revenue.
- Researched product's technical specifications and accurately communicated information.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Gulf Medical Co Ltd
Secretary
2013.01 - 2014.08 (1 year & 7 months)
Job overview
- Efficiently managed diverse administrative duties and offered vital logistical assistance to senior executives
- Maintained and structured executive calendars, adeptly coordinating meetings, appointments, and travel arrangements
- Crafted and proofread 100+ documents with 100% accuracy, ensuring professionalism and confidentiality in all communications.
Education
Saudi Electronic University
Bachelor of Health Sciences
11.2025
Alison Academy
Diploma in Project Management
01.2014
Skills
- Project planning and development
- Cross-functional Team
- Leadership
- Detail-Oriented
- Innovative
- Presentation Skills
- Problem-solving
- Relationship Management
- Agile/Scrum Knowledge
- JIRA Proficiency
- Budget Management & Forecasting
- Data Analysis and Reporting
- Correspondence Writing
- Spreadsheet development
Websites
COURSES:
· Effective management Track- HRDF.
· Product development and management Track - HRDF.
· Business development and organization Track - HRDF.
· Entry Certificate in Business Analysis Plus – IIBA.
· SAP Solution Manager(Root Cause Analysis) - SAP.
· Business Intelligence &Knowledge Management Systems – ALISON.
· Customer Analytics - University of Pennsylvania.
· Quality Improvement in Healthcare Organizations - Rutgers the State University.
Languages
Arabic - Native
English - Fluent
Timeline
International Healthcare Clerk
King Faisal Specialist Hospital and Research Center
2019.06 - Current (5 years & 3 months)
Product Specialist
Raz Company
2015.03 - 2017.12 (2 years & 9 months)
Secretary
Gulf Medical Co Ltd
2013.01 - 2014.08 (1 year & 7 months)
Saudi Electronic University
Bachelor of Health Sciences
Alison Academy
Diploma in Project Management
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