• Led supplier development initiatives that reduced NCRs by 10% through audits, corrective action plans, and continuous improvement tracking to drive strategic sourcing decisions.
• Led process gap analysis across QA workflows and operations, identifying inefficiencies and recommending corrective actions to enhance compliance and reduce delays.
• Developed and maintained risk registers to assess and track operational risks, enabling proactive mitigation strategies and decision-making.
• Drafted and implemented new quality procedures aligned with ISO 9001, enhancing process clarity and audit readiness. • Analyzed supplier performance data using Excel and Power BI, identifying recurring defects, and supporting strategic improvement plans.
• Introduced sustainability-driven QA measures, optimizing material usage and minimizing rework waste, supporting ESG objectives.
• Collaborated with production, procurement, and engineering teams to resolve quality issues and align QA initiatives with operational goals.
• Investigated customer complaints using 8D/5 Whys methodologies, ensuring root cause identification and long-term resolution.
• Contributed to digital transformation by standardizing QA templates and automating data collection processes using Excel/SharePoint.
• Conducted internal QA training sessions for new engineers, focusing on inspection techniques, standards interpretation, and reporting accuracy.