Abdul Waheed Yousuf Syed
Dammam,Saudi Arabia
Summary
Accomplished professional with extensive experience in sales support, supply chain management, and logistics planning. Demonstrates advanced proficiency in SAP ERP systems, MS Office, and Excel. Proven track record in inbound and outbound coordination, order fulfilment strategies, and customer relations. Adept at inventory control software, materials requirement planning, and data analysis. Skilled in invoice preparation, month-end documentation, internal controls and audits. Committed to enhancing operational efficiency through meticulous time management and effective communication.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Customer Order Management Specialist
Sika Construction Chemicals for Manufacturing LLC
Dammam, Eastern Province
04.2022 - Current
- Utilised advanced IT systems effectively for order tracking and reporting purposes.
- Assisted in preparing monthly reports detailing order trends and patterns.
- Interacted regularly with customers providing updates on their order status.
- Resolved any conflicts arising from purchase or delivery discrepancies swiftly.
- Handled the resolution of order discrepancies, improving customer trust.
- Orchestrated smooth communication with sales team to ensure accurate invoicing.
- Mitigated risk by addressing issues related to delayed orders promptly.
- Streamlined order processing procedures for increased efficiency.
- Managed customer orders, enhancing client satisfaction.
- Facilitated continuous improvement initiatives within the department yielding better performance.
- Validated purchase requests and invoices, eliminating errors in ordering process.
- Maintained detailed records of all orders, promoting transparency in operations.
- Coordinated with suppliers to secure optimal purchasing terms.
- Liaised with logistics team ensuring timely product delivery.
- Optimised supply chain processes to reduce lead time.
- Monitored inventory levels, preventing stock shortages.
- Tracked shipments closely, reducing risk of lost goods during transit.
- Conducted regular audits of orders, maintaining high level accuracy in record keeping.
- Ensured compliance of ordering processes with company policies.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
- Helped with preparation of management accounts and end-month duties.
- Met deadlines by managing workload independently.
- Uploaded invoices using [SAP] after verifying data..
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Kept and updated digital and physical financial records.
- Followed documentation procedures to maintain robust recordkeeping system.
- Stored confidential information safely and securely in line with company protocol.
- Improved data consistency by identifying and eliminating inaccuracies.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Verified figures with cross-checking of different accounts and documentation.
- Compiled records for audits to facilitate smooth and complete reviews.
- Used correct classifications and coding for accounting transactions.
- Met departmental training requirements to consistently improve standard of work.
- Interpreted complex documentation, carrying out required action in line with strict operating standards.
- Attending 30 to 30 customer call per day.
Sales coordinator
Sika Construction Chemicals for Manufacturing LLC
Riyadh, Riyadh Region
01.2016 - 03.2022
- Assisted in planning trade shows to increase brand visibility.
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Generated monthly sales forecasts which helped in inventory management.
- Coordinated training sessions for new hires, ensuring faster integration into the team.
- Liaised regularly with logistics department to ensure timely deliveries.
- Handled critical customer issues promptly, improving overall service quality.
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Streamlined sales operations by implementing effective coordination techniques.
- Facilitated efficient communication between departments resulting in smoother workflow.
- Improved order accuracy through meticulous invoice verification process.
- Handled inbound queries by phone, email and in person.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Coordinated sales activities with effective communication between sales teams and clients.
- Processed purchases and sales orders promptly.
- Followed up on sales quotes and potential leads within target timeframes.
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
- Input orders onto internal system to maintain updated sales records.
- Completed administrative duties promptly and to meet company standards.
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
- Prepared and distributed sales reports for internal review and analysis.
- Compiled and analysed sales data, providing valuable insights for strategic decision-making.
- Supported front-line sales teams with well-coordinated administrative operations.
- Used multi-source data to determine sales and delivery terms for products and services.
- Allocated teams, materials and calendar space for individual projects.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Attending customer and different department 30 to 40 calls per day.
Supply chain officer
Sika Construction Chemicals for Manufacturing LLC
Dammam, Saudi Arabia
01.2014 - 12.2015
- Conducted regular audits of supplier performance for continuous improvement.
- Troubleshot issues promptly, preventing potential delays in product delivery.
- Led cross-functional teams for efficient project execution in the supply chain department.
- Established strong relationships with vendors for improved negotiation and collaboration.
- Assessed risks within the supply chain and implemented mitigating measures.
- Improved order fulfilment speed by implementing advanced tracking systems.
- Streamlined warehouse operations, reducing product handling time significantly.
- Simplified complex data analysis, improving decision-making process in supply management.
- Enhanced supply chain efficiency by streamlining procurement processes.
- Collaborated with sales team to forecast demand accurately and plan supplies accordingly.
- Managed inventory levels, ensuring optimal stock availability at all times.
- Optimised transportation routes for cost-efficiency and quicker deliveries.
- Implemented sustainable practices into the supply chain operations, reducing environmental impact substantially.
- Coordinated logistics operations to ensure timely delivery of products.
- Enhanced store and product performance through improved supply chain strategy.
- Adjusted replenishment forecasts to reflect accurate, current supply data.
- Approved supplier documentation for accurate, compliant purchasing operations.
- Tracked warehouse inventories and sales reports to minimise dead stock.
- Assessed supply forecasts to maintain good stock availability across national stores.
- Reviewed lead times regularly and escalated outstanding orders to maintain supply chain flow.
- Verified supplier quality, cost and lead times to meet procurement objectives.
- Overhauled existing systems to increase accuracy, reducing costs and waste.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Directed daily operations to achieve maximum output and reduce costs.
- Liaised with customers and other departments to plan timely transportation of goods.
- Adjusted inventory levels to keep obsolescence and cost low.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
- Established operational and administrative procedures and enforced controls.
- Planned logistics across international boundaries to reliably meet delivery requirements.
- Coordinated dispatching of transport vehicles distributing goods across the Kingdom of Saudi Arabia.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Reviewed purchasing, storage and distribution practices in line of industry advancements.
- Leveraged supply management experience and industry contacts to streamline distribution activities.
- Attending customer calls 30 to 40 approx per day
Warehouse team leader
Sika Construction Chemicals for Manufacturing LLC
Dammam, Eastern Province
05.2001 - 12.2013
- Streamlined order picking process, enhancing fulfillment speed.
- Assisted in annual stock takes to update inventory records accurately.
- Handled customer queries and complaints, resulting in improved customer satisfaction.
- Resolved interpersonal conflicts within the team to maintain harmonious work environment.
- Maintained clean and organised warehouse environment for efficient workflow.
- Improved warehouse efficiency by streamlining stock management processes.
- Trained new staff members for increased productivity and efficiency.
- Monitored team performance to maintain high standards of workmanship.
- Coached underperforming team members to improve their skills.
- Enforced health and safety regulations, ensuring a safe workplace.
- Managed inventory control procedures with use of a proprietary software system.
- Drafted weekly reports on warehouse activities, aiding managerial decision-making.
- Supervised packing and dispatch operations for achieving timely deliveries.
- Reduced safety incidents with implementation of strict safety protocols.
- Coordinated team tasks to ensure smooth workflow.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
- Monitored warehouse safety and swiftly resolved hazards.
- Improved warehouse layout to maximise storage space.
- Maintained high levels of customer satisfaction, collaborating with customer service to assist in resolving customer issues relating to shipping issues.
- Received and inspected batches expiry date of materials to verify conformance with agreed specifications and safety requirements.
- Reported daily warehouse performance data and updated company logs.
- Operated forklifts and pallet jacks in alignment with safety protocols.
- Spearheaded improvements in warehouse operations and workflow to optimise efficiency.
- Delivered performance appraisals to drive team productivity.
- Investigated process faults and devised targeted solutions.
- Directed daily operations to achieve maximum output and reduce costs.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Adjusted inventory levels to keep obsolescence and cost low.
- Planned logistics across international boundaries to reliably meet delivery requirements.
- Liaised with customers and other departments to plan timely transportation of goods.
- Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
- Attending 30 to 40 Sales teams and customers call per day.
Education
Bachelor of Commerce -
Osmania University
Hyderabad India 06.1985 - 04.1988
Skills
- Inbound support excellence
- Outbound coordination competence
- SAP applications familiarity
- MS office mastery
- Sales support experience
- Materials requirement planning
- Supply chain knowledge
- Internal controls and audits
Languages
English
Fluent
Timeline
Customer Order Management Specialist
Sika Construction Chemicals for Manufacturing LLC
04.2022 - Current
Sales coordinator
Sika Construction Chemicals for Manufacturing LLC
01.2016 - 03.2022
Supply chain officer
Sika Construction Chemicals for Manufacturing LLC
01.2014 - 12.2015
Warehouse team leader
Sika Construction Chemicals for Manufacturing LLC
05.2001 - 12.2013
Bachelor of Commerce -
Osmania University
06.1985 - 04.1988
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