Abdur Rahma Miraj
Riyadh, jeddah , Makkah
Summary
Customer service professional with 5+ years of experience in retail and hospitality, including hands-on experience handling customer calls, inquiries, and complaints. Skilled in clear communication, problem-solving, and maintaining high customer satisfaction in fast-paced environments. Experienced in managing customer interactions both face-to-face and over the phone. Seeking a Call Center / Customer Service position to contribute strong communication and service skills.
Overview
7
7
years of professional experience
Work History
Barista
&Sip
Riyadh
08.2021 - 11.2023
- Prepared and served high-quality coffee beverages, ensuring exceptional presentation and customer satisfaction.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
Store Assistant
Tihama
Riyadh
01.2019 - 08.2021
- Guided customers in product selection, communicated promotions, and improved overall shopping experience.
Sales Representative
Tihama
Riyadh
01.2017 - 12.2018
- Performing quality customer care and service.
- Up Sell by suggesting and advising customers.
- Increased percentage of brand sales up to 25.
- Created coffee order, and cleaned and maintained espresso machines, coffee grinders and blenders.
- Sold 6% more seasonal drinks.
- Trained 6 employees.
- Multi-tasking.
- Weekly inventory recount for stock ordering.
- Visual Merchandising for the brand.
- Data Entry, creating PO.
- Communicating items movement with manager.
- Controlling and maintaining stock flows.
- Developed and maintained strong relationships with clients to drive repeat business and customer loyalty.
Head Barista & store in charge
WHSmith
Makkah
07.2023
- Supervised daily operations of coffee bar, optimising workflow and enhancing service efficiency.
- Trained and mentored new baristas, fostering a positive team environment and developing skills.
Education
Business Administration -
Feni Government Collage
01-2014
Skills
- Team leadership
- Barista expertise
- Retail management
- Data entry
- Customer service and support
- Management reporting
- Creative problem solving
- Networking skills
- Windows proficiency
- Microsoft Word
- Microsoft Excel
- Time management
- Product development
- Driving skills
- Customer relationship management
- Quality assurance
References
More references will be available upon request.
Training
- Customer services training, Tihama
- Visual Merchandising training, Tihama
- Reporting training, Tihama
- Data Entry training, Tihama
- Barista training, &Sip
Personal Information
- Date of birth: 1995-11-14
- Gender: Male
- Marital status: Married
- Place of birth: Makkah
Languages
1,A1
Languages
English, Arabic, Bengali
Urdu
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Barista & store in charge
WHSmith
07.2023
Barista
&Sip
08.2021 - 11.2023
Store Assistant
Tihama
01.2019 - 08.2021
Sales Representative
Tihama
01.2017 - 12.2018
Business Administration -
Feni Government Collage