Abdur Rahman

- Provided L2 support for the Managed Services Project (MSP) Kingdom-wide STC Transport Network. - Provided support for ISP (SDH & DWDM) and OSP (FTTx) technologies to NOC and field teams nationwide. - Collaborated with ZAIN, Wholesale, EBU, Saudi Net, MOBILY, MOI, CISCO, JUNIPER, ANOC, NNCC, SNOC, INOC, and DNOC on network operations.
- Provide datacenter operations and maintenance support to peering / cache partners such as (Facebook, Google, ATHEEB, Alibaba, Amazon, Formula 1, etc.).

- Provided disaster management support throughout the break down. - Collaborated with key stakeholders in the Business and Technology teams to develop innovative solutions.

- Creating systematic reporting solutions for functional divisions to monitor and oversee their performance. Preparing numerous reports to meet the deadlines along with client expectations and satisfaction.

- Developing novel data visualization tactics, performance reporting routines, and information systems that allow us to be more agile in its capacity to respond to client requirements and fulfill the expectations of operations in understanding key value drivers.

- Fostering team effectiveness through counselling, direction, motivation and training.

- Regularly analyzing and evaluating reporting capabilities to ensure objectives are met, company policies are followed and corrective action is taken as needed.
- Directing immediate subordinates in managing their allocated areas to ensure that their responsibilities and performance are met in a consistent manner. With 18 years of experience, this Technical Support Specialist specializes in OTN, DWDM, and SDH system analysis, as well as multi-vendor system operations and optimization experience includes Network Infrastructure Assessment, Operational Process Assessment, Future Requirements and Gap Analysis, Fiber Optical Network High-Level Design, and the execution and monitoring of High-Level Migration Plans.

- Giving instructions to immediate subordinates in managing their assigned areas to ensure that their obligations and performance are met in a way that is compatible with established policies and procedures.
- Ensuring network maintenance to meet and maintain 100% SLA and KPI uptime standards.
- Understanding contract and SLA, implementing reporting systems and operations metrics management processes to identify any deficiencies.
- Understanding client requests, developing strategies for tracking previous requests, and forecasting future needs.
- Advising project teams on meeting PODs, SLAs, and KPI targets to ensure client satisfaction while managing client expectations.

- Leading and developing existing services to fulfill quality, cost, and service objectives, while ensuring that all client deliverables are done on time and meet expectations.
- Identify potential risks by conducting periodic network audits and monitoring the transmission network's performance/health checks for software or hardware faults.
- focusing on the current state of Network operational procedures, processes, and organization.
- Create a network with diversified and alternate routing to ensure link and network dependability. Optimization of the network through traffic management and route setup to avoid downtime/choking of optical links.
- Conducting a complete study of the existing network infrastructure and recommending cost-effective alternatives to improve network quality and dependability.
- Identifying underused circuits by end users and recommending their deletion if necessary.
- Investigate current O&M practices and compare them to industry best practice.

• Providing on-call and remote support to customer engineers and field engineers, assisting in issue resolution and critical activities on live networks.
• Resolution of Critical, Major, and Minor issues, as well as addressing technical queries for all customer networks deployed in the region
• Providing on-call and remote support to customer engineers and field engineers, assisting in issue resolution and critical activities on live networks
• Documented technical specifications and requirements in alignment with company-established protocols.
• Assessed damage to advanced equipment, taking action to prevent reoccurrence.
• Examined project plans and locations to identify and mitigate potential hazards.
• Keeping the helpdesk, customers, and relevant departments updated on the progress of problem resolution
• Conducting site surveys and overseeing subcontractor teams for the hardware installation of systems to ensure timely project completion
• Commissioning SDH and DWDM systems in accordance with the project plan, forming rings, and providing support to other engineers during commissioning
• Tested and evaluated cutting-edge equipment to drive further development.
• Reported on metrics, analysing data to assess overall project performance.
• Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
• Executing Cut Overs on the network for O&M activities and network traffic expansion by traffic shifting
• Collaborating with the Implementation team to conduct Acceptance tests, ensuring the rectification of all faults before site takeover.

• Served as the Team Lead for O&M issues in the region.
• O&M Field SDH / DWDM, west • Region Experience.
• Technical field support for fiber based transmission systems.
• Multi-vendor interface, Testing / PAT.
• Performing Maintenance down time and threatening Conditions regarding SDH and Optical fiber cables.
• Working with centralized management ticketing system for updating of faults reports/description.
• End to End dark fiber testing and Troubleshooting's
• Offering technical support to customers through both remote assistance and on-site troubleshooting
• Undertaking installation, commissioning, and network configuration tasks
• Oversight and maintenance of hardware quality standards for subcontractor installations
•