Experienced Liaison Officer with over 10 years in facility management and industrial operations across Saudi Arabia and the UAE. Currently managing CMMS workflows for NEOM Project’s extensive residential community, ensuring effective coordination among stakeholders. Background includes operational control and documentation governance in high-volume environments, complemented by NEBOSH, IOSH, and OSHA certifications.
Overview
1
1
Certification
8
8
years of post-secondary education
12
12
years of professional experience
Work history
Liaison & Accommodation Officer
Alfanar Global Development(Neom Projects NRC-17&19
Tabuk, Saudi Arabia
2023.10 - Current
Managed daily liaison activities, facilitating timely communication and resolution of requests, approvals, and operational issues.
Coordinated communication between client representatives, contractors, subcontractors, and internal departments to maintain uninterrupted operational activities.
Supported facility management operations by coordinating maintenance requests, site access requirements, documentation, and administrative processes.
Assisted management in resolving operational issues through timely coordination and administrative support.
Tracked action items and monitored completion status, following up with responsible departments to ensure timely resolution of operational delays.
Maintained accurate project documentation while ensuring compliance with company procedures and client requirements.
Supported cross-functional teams during project planning and execution by facilitating effective information flow between stakeholders.
Prepared operational reports, correspondence, meeting records, and project documentation for management review.
Manage the onboarding and offboarding process of employees from different contractors and ensure smooth transition of staff.
Coordinate and manage the invoicing process for the residential community.
Conduct regular inspections of the facility to ensure a safe and healthy environment for all residents.
Provide regular reports to management on the status of the facility, including occupancy, maintenance activities, and invoicing
Internal Document Controller
GCG Gulf Commercial Group
Abu Dhabi, United Arab Emirate
2020.02 - 2023.03
Collaborated with various departments to track document workflows, ensuring timely completion of reviews and approvals.
Ensured all documents were updated, accurate, and compliant before release.
Ensured confidentiality and secure handling of sensitive documents at all stages.
Supported internal and external audits by preparing complete, well-organised documentation and maintaining audit trails.
Ensured all documents were updated, accurate, and compliant before
release.
Coordinated office administration, documentation, reporting, and scheduling to enhance operational efficiency.
Maintained organised filing systems and administrative records to support industrial operations.
Supported coordination across departments by facilitating communication and collaboration. and day-to-day operational requirements.
Office assistant
Golden Emirates Employees Provision Service L.L.C
Abu Dhabi, United Arab Emirate
2017.01 - 2019.12
Provided comprehensive administrative support to ensure smooth daily office operations.
Managed incoming and outgoing correspondence, including emails, phone calls, and documentation.
Scheduled appointments to enhance overall office efficiency and support time management.
Maintained and organized filing systems (both digital and physical) for confidential company documents.
Processed invoices, expense claims, and data entry to maintain accurate financial records.
Assisted in preparing reports, presentations, and company records with accuracy.
Supported procurement and inventory control for office supplies and equipment.
Liaised with internal departments and external clients to improve communication flow and collaboration.
Assisted HR and administrative departments with various tasks.
Field Officer
Society for Human & Environmental Development
Hangu, Pakistan
2014.05 - 2014.08
Executed field activities to distribute need-based NFIs to vulnerable IDP families, ensuring timely support.
Oversaw distribution processes to ensure fair, transparent, and efficient delivery of non-food items (NFIs).
Engaged directly with affected communities to ensure accurate identification and support of vulnerable families.
Coordinated and implemented project tasks in alignment with job description, contributing to successful project execution.
Collected field data and reported progress to supervisors in a timely and accurate manner.
Collaborated with project teams and stakeholders to achieve project goals.
Demonstrated professional attitude while managing responsibilities, fostering positive engagement with communities and stakeholders.
Education
Master of Arts - International Relation
University of Lakki Marwat
Pakistan
2022.03 - 2024.12
Bachelor of Arts - General
Allama Iqbal open university
Pakistan
2019.03 - 2020.12
Diploma of Associcate Engineering - Electrical
Brains Post Graduate College and University
Pakistan
2012.02 - 2015.12
Skills
Accommodation Management
Facility Management
Project Coordination
CMMS (Facilio)
Preventive Maintenance
Contractor Coordination
HSE compliance
Operational Reporting
Document Control
Stakeholder liaison
welfare-ai
Languages
English
Fluent
Urdu
Fluent
Arabic
Elementary
Affiliations
Football (team sport and fitness activity)
Certification
Alfanar Certificate of Appreciation from Project Director
Borouge Certificate of Appreciation from VP, HR (ME)
Borouge Certificate of Appreciation from Sr. Vice President Operation
Borouge Turnaround Certificate of Appreciation from Sr. Vice President Operation
Borouge Certificate of Appreciation from Team Leader
Driving License
Valid Saudi Arabia Light Vehicle Driving Licence (KSA)
Valid United Arab Emirate Light Vehicle Driving Licence (UAE)
References
References available upon request.
Timeline
Liaison & Accommodation Officer
Alfanar Global Development(Neom Projects NRC-17&19