Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdurahman Zaki Abojubarah

Jed,Saudi Arabia

Summary

A dedicated professional with a strong foundation in complaint resolution, building customer loyalty, and up-selling. Demonstrates exceptional ability to meet sales targets while maintaining complete awareness of workplace ethics. Possesses strong leadership and negotiation skills, with the capability to handle pressure and adapt to various working environments. Highly organised with good computer skills and an appetite for continuous learning. Adept at dealing with people from diverse backgrounds, aiming to leverage these competencies in a dynamic role that fosters professional growth.

Overview

29
29
years of professional experience

Work History

Sales Account Manager

Almada Smart IT
, Saudi Arabia
02.2024 - 05.2025
  • Manage relationships with clients and customers, ensuring their needs are met and working to grow the business
  • Consistently exceeded quarterly sales targets by 10% through effective client engagement and delivering tailored solutions
  • Handle customer inquiries promptly and professionally
  • Provide tailored solutions to meet specific client requirements

Customer Service Representative

Arabian Services Group
08.2002 - 01.2023
  • Company Overview: WayToUmrah
  • Efficiently resolved customer complaints, achieving a 98% customer satisfaction rate and earning multiple 'Employee of the Month' awards for outstanding service
  • Trained over 1,000 clients and employees on application usage, boosting operational efficiency by 30%
  • Guided clients successfully through the Ministry of Hajj regulations, reducing compliance issues by 25% and improving overall process flow
  • Operated and managed the (TIBCO) data entry system for over 500 international agents, ensuring data accuracy and reliability
  • Played a key role in achieving ISO 9001 certification by preparing and managing critical data, and ensuring compliance with international standards
  • Acted as a liaison between (UASP) and the Ministry of Hajj, ensuring accurate data flow and adherence to ministry requirements


IT Specialist

Jeelnet Internet Cafe
02.1999 - 07.2001
  • Managing and repairing IT systems
  • Resolving network issues
  • Installing and configuring hardware

IT Specialist

Saudi CompuSoft.
06.1997 - 06.1999
  • Marketing & Technical Support
  • Resolving network issues
  • Installing and configuring

Data Entry

AL MEIDAD Establishment
01.1996 - 01.1998
  • Managed and entered data for over 10,000 pilgrims during the Hajj seasons, ensuring data accuracy and compliance with Ministry of Hajj standards

Education

Bachelor of Business Administration - Project Management

Midocean University
Comoros

Diploma - Marketing & Sales

King AbdulAziz University
Saudi Arabia

Skills

  • Complaint Resolution
  • Good intellect
  • Building Customer Loyalty
  • Up-selling
  • Meeting Sales Targets
  • Complete awareness of workplace ethics
  • Strong leadership skills
  • Negotiation skills
  • Ability to handle pressure
  • Flexibility in working environment
  • Good knowledge of computer skills
  • High organizational skills
  • Appetite to learn
  • Adaptable
  • Flexible manners
  • Ability to deal with people from various backgrounds

Languages

Arabic
English

Timeline

Sales Account Manager

Almada Smart IT
02.2024 - 05.2025

Customer Service Representative

Arabian Services Group
08.2002 - 01.2023

IT Specialist

Jeelnet Internet Cafe
02.1999 - 07.2001

IT Specialist

Saudi CompuSoft.
06.1997 - 06.1999

Data Entry

AL MEIDAD Establishment
01.1996 - 01.1998

Bachelor of Business Administration - Project Management

Midocean University

Diploma - Marketing & Sales

King AbdulAziz University

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Abdurahman Zaki Abojubarah