Abeer Al
CSIS - MIS
Riyadh
Summary
Adept System Analyst with a proven track record at National Research Centre, enhancing system efficiency and customer satisfaction through expert technical support and problem-solving. Skilled in time management and technical documentation, I've significantly reduced downtime and fostered team collaboration. My approach prioritizes impactful solutions and continuous improvement.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
System Analyst
National Research Centre
03.2015 - Current
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
Technical Support
National Research Centre
03.2015 - 03.2018
- Improved customer satisfaction by providing timely and efficient technical support.
- Provided technical support during scheduled maintenance windows, ensuring minimal disruption to critical systems.
- Provided technical support and issue resolution to users via remote assistance platforms.
- Provided technical support and troubleshooting assistance to colleagues, fostering a collaborative work environment.
Education
Bachelor of Science - Computer And Information Sciences
Princess Nourah Bint Abdul Rahman University
Riyadh 04.2001 -
Master of Science - Management Information Systems
King Saud University
Riyadh 04.2001 -
Skills
Customer Technical Support
Problem-Solving Support
Time Management
Languages
Arabic
Native language
English
Advanced
C1
Certification
Certified information privacy technologist (CIPT)
Timeline
Certified information privacy technologist (CIPT)
08-2023
PMP Certificate Program
08-2022
System Analyst
National Research Centre
03.2015 - Current
Technical Support
National Research Centre
03.2015 - 03.2018
Bachelor of Science - Computer And Information Sciences
Princess Nourah Bint Abdul Rahman University
04.2001 -
Master of Science - Management Information Systems
King Saud University
04.2001 -
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