Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic
ABIR FAHAD AL-FULAIJ

ABIR FAHAD AL-FULAIJ

Riyadh

Summary

Operations Specialist with deep expertise in managing both physical and digital card services, from issuance and activation to transaction monitoring and compliance. Known for streamlining operational workflows, enhancing customer experience, and ensuring regulatory alignment in fast-paced fintech environments. Skilled in cross-functional collaboration, process optimization, and handling complex escalations with precision.

Overview

4
4
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification

Work history

Sr.Specialists,Operations

TIQMO
Riyadh, Saudi Arabi
03.2024 - Current


  • Oversee end-to-end operational processes for digital card issuance, activation, and transaction monitoring, ensuring seamless customer experience and system integrity. - Coordinate with product, compliance, and tech teams to support the launch, scaling, and maintenance of digital card services. - Monitor daily card processing operations, including customer onboarding, KYC/AML checks, and transaction troubleshooting. - Identify and implement operational improvements to reduce friction in card delivery, activation rates, and customer usage. - Track and report KPIs related to card performance, fraud prevention, and customer support resolution times. - Acquire and help integrate new tools and service providers to support real-time transaction monitoring, fraud detection, and customer communication. - Respond to escalated issues involving digital card failures, unauthorized transactions, or customer complaints, ensuring timely resolution in line with regulatory requirements. - Ensure operational procedures remain compliant with financial regulations and data protection laws across regions. - Collaborate on product enhancements by providing operational insights that inform better UX, support automation, and reduce manual workload.

Compliant Analyst

Compliant Analysts
Riyadh
05.2022 - 02.2024
  • Works independently to investigate complaints in compliance with the firm procedures
  • Motivated customer service with an over one year experience
  • Devolving timeline for complaint investigation to ensure the reporting is performed on time and addressed in a timely manner
  • Receive, triage and process incoming customer complaints to determine ultimate disposition of those complaints

Call Center Representative

10.2021 - 04.2022
  • Successfully managed large amounts of inbound and outbound calls
  • Clarify information and provided solutions and suggestions to ensure customer satisfaction
  • Team leader within three months of service

Education

Financial Accounting degree -

Imam Mohammad ibn Saud islamic university

Administrative Sciences - office management

Princess Noura University

Skills

  • Microsoft Office
  • Google Drive
  • Adaptability
  • Leadership
  • Communication
  • Self-Motivated

Time management and ability to prioritize under pressure

High attention to detail and accuracy

Certification

  • Training course Certificate of attendance for the research & translation center (RTC) from Prince Sultan University
  • Certificate of customer service
  • Communication Methods in the Workplace

Languages

English
Arabic

Timeline

Sr.Specialists,Operations

TIQMO
03.2024 - Current

Compliant Analyst

Compliant Analysts
05.2022 - 02.2024

Call Center Representative

10.2021 - 04.2022

Administrative Sciences - office management

Princess Noura University

Financial Accounting degree -

Imam Mohammad ibn Saud islamic university

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ABIR FAHAD AL-FULAIJ