ABEER ALALSHAIKH
Jeddah
Summary
Dynamic professional with a strong foundation in communication, time management, and teamwork. Demonstrates strategic planning and creative thinking to effectively solve problems and adapt to changing environments. Committed to leveraging skills for continuous improvement and achieving organisational goals.
Overview
14
14
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work history
Client Success Manager (CSM)
Machinestalk
09.2025 - 09.2025
- Built and maintained strong client relationships, driving retention and satisfaction.
- Acted as main point of contact, aligning client goals with company offerings.
- Improved retention rates via strategic engagement initiatives that catered to the specific needs and interests of clients.
- Conducted regular check-ins with clients for understanding their evolving needs and challenges better.
- Received and resolved customer complaints escalated by staff.
- Managed logistics for smooth event execution.
- Assisted in budget planning for procurement activities to avoid overspending.
Marketing Officer
Jeddah Economic Company
Jeddah
05.2018 - 09.2025
- Operate through the organization's customer relationship Management System (CRM)
- Develop marketing campaigns and coordinate with external vendors and suppliers
- Copyright, edit, and proofread marketing material in alignment with the company vision followed by the implementation and execution of the marketing campaigns
- Manage the quality performance by capturing the reach and attraction of the campaign to insure effective messaging
- Managed and optimized marketing budgets, tracking campaign performance to maximize ROI and ensure cost efficiency.
Intern
Royal Embassy of Saudi Arabia
London
08.2013 - 09.2013
- Support the development of Saudi Arabia national day activities at the embassy
- Support marketing and vendor management operations
Customer Service Representative
Samba Bank
10.2011 - 11.2011
- Operate as a sales representative within a key bank
- Support clients with inquiries and financial requests
Education
Bachelor's Degree - Public Administration
King Abdulaziz University
Skills
- Communication
- Time Management
- Teamwork
- Strategic Planning
- Creative Thinking
- Problem-solving
- Adaptability
Certification
- PMP, Technical and Vocational Training Corporation, 01/01/20
- Front End Web Development, General Assembly x Misk, 01/01/20
- Cyber Security, Doroob / STC, 01/01/20
- Art of Journalism, Misk/Alsharq AlAwsat Training Program, 01/01/19
- Bloomberg Marketing Concept, Bloomberg For Education, 01/01/19
- Digital Marketing Strategy, UAL, 01/01/18
- Global Business Studies, SOAS University, London, 01/01/18
- Illustrator Media Training, London, 01/01/17
Languages
Arabic
Native
English
Advanced
Custom
Available upon request
Timeline
Client Success Manager (CSM)
Machinestalk
09.2025 - 09.2025
Marketing Officer
Jeddah Economic Company
05.2018 - 09.2025
Intern
Royal Embassy of Saudi Arabia
08.2013 - 09.2013
Customer Service Representative
Samba Bank
10.2011 - 11.2011
Bachelor's Degree - Public Administration
King Abdulaziz University