Abeer Alam
Riyadh,Saudi Arabia
Summary
Accomplished professional with a strong foundation in leadership, organization, and route planning. Demonstrates expertise in quality assurance and inventory management, ensuring efficient procurement and resource coordination. Skilled in negotiation and communication, with a proven track record of enhancing operational efficiency through meticulous reporting and follow-up. Committed to leveraging these competencies to drive success in future endeavour's.
Overview
8
8
years of professional experience
Work History
Courier Team Leader
Sun & Sand Sports
Riyadh, Saudi Arabia
04.2022 - 08.2024
- Identified issues, analyzed information and provided solutions to problems.
- Monitor dispatch to ensure deliveries are routed efficiently. Coordinating vehicle routes and deliveries.
- Tracking deliveries to ensure timely distribution and inform customers of delays.
- Provide phone relief for customer service representative when there is a high volume of calls.
- Manage and triage customer grievances and escalate them to the appropriate department when necessary.
- Scheduling and tracking shift attendance for couriers, customer service representatives and dispatchers.
- Maintaining a schedule of training activities for couriers on customer service, communications and updating technology skills.
- Manage performance related issues with front office and courier staff.
- Input into courier policies and procedures to improve courier department.
Courier Team Leader
Mumzworld.Com
Riyadh, Riyadh Saudi Arabia
01.2019 - 03.2021
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Document Controller
Bangladesh Embassy
Riyadh, Saudi Arabia
07.2016 - 12.2018
- Copy, scan and store documents
- Check for accuracy and edit files, like contracts
- Review and update technical documents (e.g. manuals and workflows)
- Distribute project-related copies to internal teams
- File documents in physical and digital records
- Create templates for future use
- Retrieve files as requested by employees and clients
- Manage the flow of documentation within the organization
- Maintain confidentiality around sensitive information and terms of agreement
- Prepare ad-hoc reports on projects as needed
Education
Diploma - Post Graduate Diploma In Supply Chain Management (PGDSCM)
International Supply Chain Education Alliance
BangladeshAssociate of Science - Science
Aptech Computer Education Centre
02-2016
Skills
- Leadership
- Organization
- Route Planning
- Quality Assurance
- Inventory control proficiency
- Inventory management
- Follow-Up
- Reporting
- Procurement Process Coordination
- Procurement and Resource Coordination
- Negotiation and communication
Languages
-
English
-
Arabic
-
Urdu
-
Hindi
Languages
English
Fluent
Arabic
Intermediate
Hindi
Upper intermediate
Bengali
Native
Timeline
Courier Team Leader
Sun & Sand Sports
04.2022 - 08.2024
Courier Team Leader
Mumzworld.Com
01.2019 - 03.2021
Document Controller
Bangladesh Embassy
07.2016 - 12.2018
Associate of Science - Science
Aptech Computer Education Centre
Diploma - Post Graduate Diploma In Supply Chain Management (PGDSCM)
International Supply Chain Education Alliance
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