Abeer Alhammadi
Riyadh,Saudi Arabia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Travel administrator
Ajlan Bros
Riyadh, Riyadh Region
08.2023 - 11.2023
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Confirmed payment of deposits from clients before commencing with bookings.
- Informed clients about cancellation policy and associated penalties.
- Monitored flight costs and demand to achieve best-possible prices.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
Customer care representative
Riyadh Airports
Riyadh, Riyadh Region
12.2022 - 08.2023
- Listened actively to offer accurate information and best solution to their needs.
- Maintained excellent client satisfaction by providing in-depth support.
- Reviewed completed repairs to verify satisfactory performance.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Guest experience expert
Marriott Hotels
Riyadh, Riyadh Region
08.2021 - 12.2022
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Enhanced customer satisfaction ratings by managing client enquires through to resolution.
- Met customer call guidelines for service levels and handle time.
- Tracked and documented metrics and evaluated trends to inform future strategies.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
Call centre representative
stc
Riyadh, Riyadh Region
06.2020 - 01.2021
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Answered customer queries daily via inbound calls, emails and live chats.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Processed orders quickly, providing customers with accurate order information.
Education
Bachelor's degree - psychology
princes Noura bent Abdulrhman university.
Riyadh, Riyadh Region /2015 - /2018
Skills
- Travel itinerary management
- Central Reservation System proficiency
- Effective issue resolution
- Supplier negotiations
- Booking administration
- Customs advice
- Tourism trend analysis
- International reservations
- Expense reporting
- Risk management
- Database management
- Mail management
- Mail handling
- Fast typing speed
Languages
English
Advanced (C1)
Timeline
Travel administrator
Ajlan Bros
08.2023 - 11.2023
Customer care representative
Riyadh Airports
12.2022 - 08.2023
Guest experience expert
Marriott Hotels
08.2021 - 12.2022
Call centre representative
stc
06.2020 - 01.2021
Bachelor's degree - psychology
princes Noura bent Abdulrhman university.
/2015 - /2018
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