Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abeer Alhammadi

Riyadh,Saudi Arabia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Travel administrator

Ajlan Bros
Riyadh, Riyadh Region
08.2023 - 11.2023
  • Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
  • Confirmed payment of deposits from clients before commencing with bookings.
  • Informed clients about cancellation policy and associated penalties.
  • Monitored flight costs and demand to achieve best-possible prices.
  • Researched accommodation options to provide choices for varying tastes and budgets.
  • Processed travel deposit and balance payments accurately, maintaining records of receipt.

Customer care representative

Riyadh Airports
Riyadh, Riyadh Region
12.2022 - 08.2023
  • Listened actively to offer accurate information and best solution to their needs.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Reviewed completed repairs to verify satisfactory performance.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Guest experience expert

Marriott Hotels
Riyadh, Riyadh Region
08.2021 - 12.2022
  • Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
  • Followed up on unresolved customer issues to investigate and resolve problems.
  • Enhanced customer satisfaction ratings by managing client enquires through to resolution.
  • Met customer call guidelines for service levels and handle time.
  • Tracked and documented metrics and evaluated trends to inform future strategies.
  • Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.

Call centre representative

stc
Riyadh, Riyadh Region
06.2020 - 01.2021
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Answered customer queries daily via inbound calls, emails and live chats.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Processed orders quickly, providing customers with accurate order information.

Education

Bachelor's degree - psychology

princes Noura bent Abdulrhman university.
Riyadh, Riyadh Region
/2015 - /2018

Skills

  • Travel itinerary management
  • Central Reservation System proficiency
  • Effective issue resolution
  • Supplier negotiations
  • Booking administration
  • Customs advice
  • Tourism trend analysis
  • International reservations
  • Expense reporting
  • Risk management
  • Database management
  • Mail management
  • Mail handling
  • Fast typing speed

Languages

English
Advanced (C1)

Timeline

Travel administrator

Ajlan Bros
08.2023 - 11.2023

Customer care representative

Riyadh Airports
12.2022 - 08.2023

Guest experience expert

Marriott Hotels
08.2021 - 12.2022

Call centre representative

stc
06.2020 - 01.2021

Bachelor's degree - psychology

princes Noura bent Abdulrhman university.
/2015 - /2018

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Abeer Alhammadi