Abeer Mohammed Hadi
Makkah
Overview
4
4
years of professional experience
Work history
Customers Service Representative
Cenomi Centers
08.2022 - Current
- Supported overall mall operations, ensuring daily activities run smoothly and efficiently.
- Contributed to overall team efficiency by streamlining administrative processes and actively participating in cross-department collaboration.
- Coordinated with maintenance, security, and housekeeping teams to uphold facility standards, safety compliance, and hygiene protocols across the mall.
- Handled a high volume of customer inquiries and complaints, improving satisfaction and reinforcing loyalty.
- Prepared and submitted timely reports to support operational planning and decision-making.
- Coordinated mall events and promotional activities in collaboration with marketing, ensuring smooth execution from planning to implementation.
- Improved efficiency and productivity by acquiring new skills.
Customer Service Representative
Cenomi Centers - Tamheer Program
01.2021 - 07.2021
Education
Master of Business Administration - (MBA)
Bachelor of Business Administration - (BBA)
Umm Al-Qura University
/2014 - /2018
Skills
- Mall Operations Management
- Reporting
- Microsoft Office
- Self-Development
- Time Management
- Social Media Management
- Research & knowledge
- Problem Solving
- Communication Skills
- Customer Service Excellence
Professional Summary
Motivated and detail-oriented professional with hands-on experience in mall operations coordination, tenant relations, customer service management, and facility oversight. Committed to ensuring policies compliance and smooth daily operations while enhancing tenant and customer experiences. Skilled in reporting, team coordination, and administrative support, with a proven ability to collaborate effectively across departments.
Certifications & Courses
- Project management professional
- Business strategy development
- Operations management professional
- Lean six sigma
- Safety & health supervisor
- Administrative assistant techniques
Timeline
Customers Service Representative
Cenomi Centers
08.2022 - Current
Customer Service Representative
Cenomi Centers - Tamheer Program
01.2021 - 07.2021
Master of Business Administration - (MBA)
Bachelor of Business Administration - (BBA)
Umm Al-Qura University
/2014 - /2018
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