Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Experienced customer service professional bringing 7 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Logistic Supply Specialist
Energy Projects Support Company LTD - ENPRO
Al khobar
07.2022 - Current
Expertise in Product Approval and Shipment Approval with Single Product or Grouping on Saber Portal.
Verified accurate account invoicing through collaboration with accounting department.
Managed system support functions to set priorities and service levels expectations.
Processed and entered customer orders into database and provided proactive customer service for accounts.
Monitored and reported on transportation costs and properly filed shipping documents.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Tracked orders and notified customers of status or potential delays.
Liaised between warehouse personnel and customer to facilitate account and operational needs.
Generated documentation and information required for customer shipments.
Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Boosted customer satisfaction ratings by 90% by providing effective solutions.
Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Built long-term relationships due to prompt and courteous service.
Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Supervised compliance measures regarding domestic and international tariffs and customs regulations.
Logistics Coordinator
RELIANCE GENERAL CONTRACTING EST
Dammam
03.2018 - 06.2022
Verified accurate account invoicing through collaboration with accounting department.
Processed and entered customer orders into database and provided proactive customer service for accounts.
Managed system support functions to set priorities and service levels expectations.
Expertise in Product Approval and Shipment Approval with Single Product or Grouping on Saber Portal.
Monitored and reported on transportation costs and properly filed shipping documents.
Meet cost, Productivity, Accuracy, and Timeliness targets
Maintain metrics and analyze data to assess performance and implement improvements
Monitoring Shipments documents to ensure accurate Document Tracking and to meet deadlines.
Support the Procurement team and other departments.
Maintained damaged goods records, backorder logs and applicable regulatory reporting.
Organized purchase and delivery of materials needed for various contracts.
Logistics Coordinator
AHMED AL-HAMED CONTRACTING GROUP:
Dammam
02.2016 - 04.2017
Material Import System by Saber Portal (Material Approval - Shipment Approval)
Maintaining Records of Shipments
Reviewing, preparing, and routing purchase orders
Ensuring the safe and timely pick-up and delivery of shipments
Organizing and managing inventory and transportation Preparing a complete record of shipment with support of Excel Sheet
Ensuring all documentation meets formal requirements and required standards
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Maintained damaged goods records, backorder logs and applicable regulatory reporting.
Education
CLSCMP - Logistics Management
Learner Point
Dubai, U.A.E
12.2022 - 12.2022
Bachelor in Computer Education (B.C.Ed) - Computer And Information Sciences
CAT
India, Ratnagiri
04.2015 - 03.2017
High School Diploma -
International Indian School
Dammam, Saudi Arabia
01.2002 - 03.2015
Skills
Operational efficiency
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Certification
Occupational Safety and Health Administration (OSHA)
Interests
Traveling
Marketing
Playing Chess
Timeline
CLSCMP - Logistics Management
Learner Point
12.2022 - 12.2022
Logistic Supply Specialist
Energy Projects Support Company LTD - ENPRO
07.2022 - Current
Work Permit Receiver (WPR)
09-2021
Logistics Coordinator
RELIANCE GENERAL CONTRACTING EST
03.2018 - 06.2022
Institution of Occupational Safety and Health (IOSH)
11-2016
Occupational Safety and Health Administration (OSHA)
10-2016
Logistics Coordinator
AHMED AL-HAMED CONTRACTING GROUP:
02.2016 - 04.2017
Bachelor in Computer Education (B.C.Ed) - Computer And Information Sciences
CAT
04.2015 - 03.2017
High School Diploma -
International Indian School
01.2002 - 03.2015
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