Jone Miah
Riyadh,Saudi Arabia
Summary
Dedicated Barista with expertise in crafting high-quality hot and cold beverages and in-depth knowledge of coffee blends and beans. Strong communicator skilled in fostering key customer relationships and delivering personalised service. Demonstrates strategic thinking and analytical skills, contributing to confident decision-making and long-term client trust.
Overview
19
19
years of professional experience
Work history
Barista & Bartender
Oxygen
2015.01 - 2024.02
Senior Barista
Dyar Bakery
Riyadh, Saudi Arabia
2025.11 - Current
- Prepare and serve a variety of hot and cold beverages, including espresso-based drinks, drip coffee, teas, and specialty beverages such as lattes, cappuccinos, and macchiatos.
- Provide world-class customer service with a friendly attitude, balancing customer relations with fast and efficient service.
- Educated customers on coffee varieties, preparing and serving a range of beverages to enhance their experience.
- Respond to orders, questions, concerns, and complaints in an efficient manner.
- Maintain safe and a healthy work environment by following organisation standards.
- Check if brewing equipment operates properly & report any maintenance needs.
- Communicate customer feedback to managers & recommend new menu items.
- Studied and evaluated processes to enhance beverage quality, redesigning workflows for improved service delivery.
- Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
- Ensure customer service stations are properly stocked with paper products or beverage preparation items.
- Maintain inventories by replenishing coffee bean supply.
- Cleaned and sanitised service areas to maintain hygiene standards.
- Attracted new customers by defining and promoting innovative services and products, contributing to revenue growth.
Mechanic Helper
D & W Aluminum Workshop
2014.01 - 2014.12
Shopkeeper
Supermarket
2007.09 - 2012.03
Education
Secondary School Certificate -
Skills
- Coffee Brewing & Extraction
- Espresso Machine Operations
- Milk & Latte Art
- Food & Beverage Pairing
- HACCP Standards
- Safety & Sanitation
- Quality Assurance
- F&B Operations
- Inventory Management
- Cash Management
- Cost-effective Strategies
- Sales and Marketing
- Upselling marketing skills
- Guest Relations
- Hospitality Management
- Analytical time management
- Prioritisation under pressure
- Rapid adaptability
- Exceptional customer service
- Professional interpersonal skills
- Leadership skills
LANGUAGES
English
Hindi
Dhivehi
Indonesian
REFERENCES
Available upon request
Disclaimer
I do hereby certify that the above particulars given by me are true & accurate to the best of my knowledge. If I’m offered an opportunity to serve in your esteemed organization, I can assure you that I shall always perform my duties with commitment & loyalty. Yours Faithfully, Ahamed Jonny
Timeline
Senior Barista
Dyar Bakery
2025.11 - Current
Barista & Bartender
Oxygen
2015.01 - 2024.02
Mechanic Helper
D & W Aluminum Workshop
2014.01 - 2014.12
Shopkeeper
Supermarket
2007.09 - 2012.03