Aboo Hashim K.C
Riyadh,Saudi Arabia
Summary
Operations and quality professional with extensive experience in Consumer Electronics service industry. Expertise in service centre operations, coordination, reporting, and quality control. Focused on warranty compliance, service accuracy, and timely device turnaround, achieving high customer satisfaction. Proven track record in coordinating with vendors, couriers, and internal teams to enhance operational efficiency.
Overview
2026
2026
years of professional experience
Work history
System Operator
Extra Service Center
Riyadh
- Supported system operations and data entry for service centre activities.
- Assisted in maintaining accurate operational and service records.
Sales Representative
Mass Gold Pvt. Ltd.
- Identified and maximized revenue opportunities through customer engagement.
- Prepared proposals, quotations, and sales presentations for clients.
- Maintained product knowledge and participated in training programs.
- Provided sales forecasts and updates to senior management.
- Analyzed competitor activity and attended sales and marketing events.
- Developed customized territory plans and visited client locations.
Operations Assistant
Adhaar Gold – Marketing Team
- Prepared and labeled orders for shipment.
- Checked order accuracy and assessed returned items for refurbishing or non-saleable classification.
- Ensured compliance to company policies through diligent oversight.
- Managed vendor relationships, guaranteeing uninterrupted supply chain operations.
Quality Check & Planner
Extra Service Center
Riyadh
01.2019 - 01.2026
- Tracked warranty claims for major brands of smart devices and home appliances to ensure timely customer returns.
- Monitored inbound and outbound shipments across multiple couriers and service branches.
- Coordinated with vendors and suppliers to resolve operational issues efficiently.
- Verified faults and conducted quality assurance checks before and after repairs.
- Maintained detailed device tracking records and submitted consolidated daily reports to Service Centre Manager.
- Managed CE operations while ensuring adherence to service quality standards.
Education
Bachelor of Arts - English
Calicut University
Higher Secondary Education -
State Board
Calicut UniversitySkills
- MS Office Suite
- GSPN
- Computer Hardware & Networking
- Operating Systems: Windows 10/11
- Data Entry & Document Control
- Basic Graphic Design (Photoshop, ImageReady)
- Planning expertise
- Quality assurance procedures
- Logistical coordination
Declaration
I hereby declare that the above-mentioned information is true and correct to the best of my knowledge and belief. Place: Riyadh Signature: Aboo Hashim K.C
Core Responsibilities & Impact
- Operations & Quality
- Warranty & service tracking
- Quality assurance before and after repair
- CE operation handling
- Shipment coordination & follow-up
- Reporting & Coordination
- Daily operational reporting
- Vendor & courier coordination
- Branch-level communication
- Document classification and control
- Customer & Business Support
- Customer complaint handling
- Sales support and promotion activities
- Business development assistance
- Customer satisfaction management
Professional Skills
- Quality Control & Inspection
- Warranty Claim Tracking
- Vendor & Logistics Coordination
- Reporting & Documentation
- Communication & Team Collaboration
Timeline
Quality Check & Planner
Extra Service Center
01.2019 - 01.2026
System Operator
Extra Service Center
Sales Representative
Mass Gold Pvt. Ltd.
Operations Assistant
Adhaar Gold – Marketing Team
Bachelor of Arts - English
Calicut University
Higher Secondary Education -
State Board