ABOOBACKER IBNU ABDUL AZEEZ
Workshop Manager
Riyadh
Summary
Seasoned Workshop Manager versed in allocating resources, coordinating workload and maintaining schedules. Effective at managing supplies and providing technical expertise to employees.
Talented team leader highly experienced in workshop environments. Action-oriented and quality-driven with a demonstrated record of improving shop performance and effectively controlling costs.
Focused on keeping operations running smoothly and employees on-task to produce high-quality work. Knowledgeable about inventory, project and team management. Excellent communication and relationship-management skills.
Safety-oriented and industrious professional familiar with operations and maintenance needs. Organized and systematic team leader with a disciplined approach. Fluent in English & Arabic.
Bilingual individual with demonstrated leadership and strong staff oversight and development skills. Astute Social Services Director offering extensive research, grant writing and communication skills.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Workshop Manager
Almajdouie Automotive Company LLC
Riyadh
10.2019 - Current
- Purchased and oversaw inventory of supplies, tools and equipment.
- Maintained workshop activities in line with budget requirements.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Service Manager
Haji Hussein Ali-Reza & Co. Ltd
Jeddah
09.2017 - 09.2019
- Sole distributers of Mazda & Geely cars in Kingdom of Saud
- An ISO 9001-2015 Certified Company (Geely Service Centre)
- Deliverables: To deliver the highest level of customer service and satisfaction at all times
- Analyse current procedures and activities to identify and present opportunities for improvement of the workshop
- Ensure that the service department adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products, equipment’s and SST
- Conduct daily walk around in workshop and front office to make sure all employees are strictly following 5S to create & maintain an intuitive workspace
- Facilitate the orientation of new team members in collaboration with the Workshop Supervisor by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties
- Maintain good relationships with customers
- Ensure adequate maintenance of tools, equipment and other materials in the service area
- Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance
- Conduct annual Performance Appraisal for Workshop Personnel as per the individual overall performance
- Provide advice and technical assistance to team members
- Closely monitoring the WIP’s and ensure work orders are not kept opened for long time
- Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions
- Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness
- Review customers service orders and inspect the quality of a technician repairs before the release of vehicles
- Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures
- Undertake all other duties and responsibilities as requested by the Regional Service manager & senior management
- Professionally resolving complaints raised through the CRM & C.S.I reports if there is any.
Assistant Service Manager
Abdullah Hashim Co. Ltd
06.2013 - 07.2017
- Sole distributers of HONDA products in Kingdom Saudi Arab
- Deliverables: Actively listening to customer concerns about the repair/service required for their vehicles
- Allocating work load according to Service Advisor priority & Technician ability and availability Ensuring that the Service Advisors deadline is achieved by motivating staff & monitoring progress of allocated jobs Informing Service Advisors of any delays
- Ensuring that all work descriptions are completed correctly on the rear of the jobcard prior to testing of the vehicle
- Ensuring that the technician and team leader sign off the repairs once the job is ready for testing
- Ensuring that all workshop staff adheres to the time schedules for the workload
- Ensuring staff adherence to working hour’s schedule
- Monitoring the status of appointments on DMS
- Ensuring that all breakdowns emergencies are checked and assessed within 3 hours of receiving the job card
- The team leader must then advise the Service Advisor the status
- Ensuring that Team Leaders sign off approval of additional work quotations and that all the relevant documentation is attached to the job card before Reporting & coordinating with the Service Manager.
Senior Service Advisor
Abdullah Hashim Co. Ltd
04.2009 - 06.2013
- Interacting with customers to know the nature of their automotive problems by carefully listening to them
- Addressing telephone and personal inquiries from customers
- Conducting test drives for vehicles with customers to understand the problems in their vehicles
- Preparing a list of problems and estimating the time taken to complete the repairs
- Securing agreement from customers while taking over their vehicles for repairs
- Advising customers on taking care of their vehicles totally trouble-free at zero-maintenance costs
- Providing customers with the maintenance menu, tips and techniques on maintaining their vehicles
- Selling of other accessories that are approved by the company
- In case of additional repairs inform the customers promptly and getting approval
- Deliver repaired vehicles to customers on time
- Adhere to company safety standards, policies and procedures.
Service Technician /Team Leader
Haji Hussain Ali Reza & Company Ltd.
Jeddah
07.2003 - 01.2009
- Evaluated systems according to predetermined checklist and noted issues.
- Efficiently troubleshot and repaired vehicles to cut company costs and maximize productivity.
- Developed detailed maintenance schedules for vehicles to maximize lifetimes.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
- Facilitated maintenance team training procedures to align with company standards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Reviewed technical documentation to complete vehicle maintenance and repair.
Education
GDME - Graduate Diploma in Mechanical Engineering
05.2006 - 05.2009
Diploma - Automobile Engineering
06.1997 - 07.1999
GPA: 75
Secondary School Leaving Certificate - undefined
Automobile Service & Maintenance Technology
01.2000 - 03.2000
Skills
Complaint Management Performance ManagementRemarkable experience in explaining the service needs of each client’s vehicleIn-depth knowledge of automobile systems and repair proceduresAbility to sell additional services according to dealership standardsAbility to review individual client needs and to ask for the saleExcellent presentation and telephone skillsStrong communication and organizational skillsElectrical & Electronics, Air Conditioning systems, ABS/VSA/TCS systems, Supplementary Restraint System(SRS),Powertrain Control & Emission Diagnosing Systems, Transmission Overhaul, All Ford & Mazda EngineOverhaul, Wheel Alignment, Wheel Balancing, etcTechnical service bulletins & recall campaigns for team membersRetrieving the ‘OASIS’ for performing any warranty related jobs
Addressed problems and troubleshooting by following the workshop manual and made technical reports
Selected for “Ford Service Excellence World Cup-2007” Skill Competition for Technicians & Service Advisor
Actively represented the company for “Ford Service Excellence World Cup - 2008” Skill Competetion,Conducted from Sultanate of Oman in Oct’08 and ranked 3rd in GCC
IT KNOWLEDGEConversant with Oracle, MS Office (Word, Excel & PowerPoint etc), Internet Applications, Dealer ManagementSystems (DMS),Electronic Parts Catalogue, AS400, All Diagnosing Software’s used in the Automobile ServiceIndustry and Other Programmes & Software’s using in Automobile Service industryFamiliar with all operating systems including the latestAccomplishments
- Apr 2000-May 2003 German Motors, Calicut, Kerala, India Technician
- Actively attended:
- Training Programmes conducted by General Motors India at Opel Plant in Gujarat, (Trained by Raytheon Asia Pacific)
- Selected for Zonal Contest in Technicians Guild Program conducted by General Motors India in the year 2002
- Successfully completed:
- All the technical & managerial training conducted by GEELY & CHANGAN very recently
- All the Training Programmes set forth by Ford Motor Company for achieving the Master Technician
- Level (Ford Stars Id: 000965023 in Middle East)
- Mazda Masters Fundamentals, New Model Trainings & Mazda Masters Level-2
- Honda Qualified Service Personal (HQSP) Silver Level ONLINE theory test & practical test conducted Honda Motors, Japan.
Certification
Certified as Honda Qualified Service Personnel (HQSP) by Honda Motors.
Additional Information
PERSONAL VITAE:
Date of Birth : 3rd February 1982
Present Address : Almajdouie Automotive Company LLC, Riyadh Exit 13 Branch, Kingdom of Saudi Arabia
Nationality : Indian
Languages : English, Arabic, Hindi, Urdu and Malayalam
Religion : Islam
Marital Status : Married
Driving License : Valid Saudi & Indian Driving License
Visa Status : Under the sponsorship of Almajdouie Automotive Company LLC. Saudi Arabia
Passport Status & No : Valid & T5189761
Dependants : 3
Permanent Address : Vazhayil House, Pullambil Road, Chirakkara, Tellicherry, Kerala, India - 670104
Timeline
Workshop Manager - Almajdouie Automotive Company LLC
10.2019 - Current
Service Manager - Haji Hussein Ali-Reza & Co. Ltd
09.2017 - 09.2019
Assistant Service Manager - Abdullah Hashim Co. Ltd
06.2013 - 07.2017
Senior Service Advisor - Abdullah Hashim Co. Ltd
04.2009 - 06.2013
National Institute of Management Studies - GDME, Graduate Diploma in Mechanical Engineering
05.2006 - 05.2009
Service Technician /Team Leader - Haji Hussain Ali Reza & Company Ltd.
07.2003 - 01.2009
GD NAIDU TECHNICAL INSTITUTE - , Automobile Service & Maintenance Technology
01.2000 - 03.2000
National Council For Vocational Training, (Govt. of India) From Wadi-Huda Industrial Training Center - Diploma, Automobile Engineering
06.1997 - 07.1999
Board of Public Exams under Govt. of Kerala - Secondary School Leaving Certificate,