Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Work Availability
Hi, I’m

ABOU SHAHMA

Khobar,KINGDOM OF SAUDI ARABIA
ABOU SHAHMA

Summary

Manages data input with precision while delivering exceptional customer service, resolving inquiries, and ensuring client satisfaction. Proficient in data entry software, possessing strong communication and problem-solving skills to address customer needs effectively.


Provides personalized customer service, offering recommendations, and facilitating sales transactions. Demonstrates in-depth product knowledge, organizes inventory, and maintains a welcoming store environment. Skilled in upselling and cross-selling, with a focus on maximizing sales and enhancing customer experience.

Overview

4
years of professional experience
8
years of post-secondary education

Work History

مكتب الأيادي المبدعة للاستقدام
Khobar, KINGDOM OF SAUDI ARABIA

DATA ENTRY AND CUSTOMER SERVICE REPRESENTATIVE
10.2020 - 12.2022

Job overview

  • Updated office databases and records with accurate, current information.
  • Generated weekly and monthly reports for managers.
  • Transferred data from physical copies to electronic records.
  • Registered new customer account details in system.
  • Recorded personal customer information within secure databases.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Listened actively to offer accurate information and best solution to their needs.
  • Prepared necessary forms to complete transactions.

مكتبة الندوة للنسخ والتصوير
Riyadh, KINGDOM OF SAUDI ARABIA

Book and stationery salesperson
08.2018 - 10.2020

Job overview

  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Maintained quality of service by staying up-to-date with knowledge of new genres and industry trends.
  • Accepted card, cash and cheque payments in POS register system.
  • Coached and mentored junior sales staff to nurture selling skills.
  • Engaged customers by providing personalised book recommendations.
  • Organised displays to promote inventory and encourage customer purchases.
  • Promoted customer loyalty scheme at checkout.

Education

JAMIA SIRAJUL ULOOM
INDIA

Bachelor's degree from ARABIC LITERATURE
02.2008 - 05.2016

NIELIT
INDIA

COURSE ON COMPUTER CONCEPTS (CCC) from COMPUTER OPERATOR

Skills

  • Data entry
  • Operating systems
  • Data collection and analysis
  • Customer care
  • Telephone skills
  • Written and verbal communication skills
  • Complaint handling
  • Creative problem solving
  • Cash management
  • Stock replenishment
  • Cash handling accuracy
  • Online sales
  • Returns
  • Planograms

Languages

Hindi, Urdu
Native
English
Upper intermediate
B2
Arabic
Fluent
A1

Affiliations

  • Volunteering
  • Music
  • Reading
  • Cooking or Baking
  • Traveling
  • Cycling & Physical Activities

Timeline

DATA ENTRY AND CUSTOMER SERVICE REPRESENTATIVE

مكتب الأيادي المبدعة للاستقدام
10.2020 - 12.2022

Book and stationery salesperson

مكتبة الندوة للنسخ والتصوير
08.2018 - 10.2020

JAMIA SIRAJUL ULOOM

Bachelor's degree from ARABIC LITERATURE
02.2008 - 05.2016

NIELIT

COURSE ON COMPUTER CONCEPTS (CCC) from COMPUTER OPERATOR
09.2016
Availability
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