ABRAR ALAHMADI
Riyadh,Saudi Arabia
Summary
Friendly and supportive leader with focus on maintaining and extending client relationships. Investigates low-performing accounts and adapts strategies to increase sales and retention. Proven success at negotiating commercial contracts to achieve high renewal rate.
Overview
11
11
years of professional experience
Work history
Account Manager
MDS for Computer Systems (MDS CS)
2024.10 - Current
- Achieved client satisfaction by managing key accounts effectively.
- Led team meetings for efficient communication and project updates.
- Improved new business using targeted door-to-door selling.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Analysed sales data for identifying opportunities for growth.
HPE Enterprise Account Manager
Logicom Distribution
Riyadh
2023.04 - 2024.10
- Maintained a comprehensive database of targeted customers to streamline outreach and engagement
- Skilled in Vendor and Partner Management, ensuring productive and mutually beneficial relationships
- Identified prospective customers and evaluated market potential
- Maintained a strong understanding of competitors' missions, offerings, and presence in assigned territory
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients
- Consistently met and exceeded department targets.
Project Manager
Diyar United Company
Riyadh
2021.06 - 2023.01
- Direct and manage stakeholder expectations by developing a project charter and a project management plan
- Developed and started projects, managing performance, costs, and schedule
- Reported project status and financial updates to stakeholders and collected feedback
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
Global Liquidity and Cash Management (GLCM) Consultant
SAB Bank
Riyadh
2020.10 - 2021.01
- Cultivated strong client relationships, establishing a role as a trusted advisor within Global Liquidity and Cash Management
- Enhanced operational efficiency and profitability through strategic process optimization and organizational restructuring
- Conducted comprehensive costing and pricing analyses to evaluate financial viability and benefits of projects
- Led a dynamic team of 40, spearheading initiatives to identify and capitalize on new revenue opportunities with existing clients.
Operation Manager
King Fahad Medical City
Riyadh
2018.12 - 2020.10
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities
- Reported project status and financial updates to stakeholders and collected feedback.
Contact Center Supervisor
SAB Bank
Riyadh
2014.12 - 2018.08
- Established and maintained processes to manage scope over the project lifecycle, managing multiple Projects
- Structured and managed integrated project performance with an eye on overall progress
- Completed all assignments ahead of the deadline
- Developed and maintained partnerships with outside resources-including third-party vendors
- Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs
- Report project outcomes and manage channels as needed.
Contact Center Supervisor
Mobily
Riyadh
2013.12 - 2014.12
- Managed team employees, overseeing hiring, training, and professional growth of employees
- Increased positive customer service reviews by offering friendly, helpful and informative customer service
- Answered and dealt with agent questions, regarding best practices, complex customer cases or difficult calls
- Dealt with complex complaints professionally and politely, resolving issues with favourable solutions.
Education
Licentiate degree - Project Manager Professional (PMP)
Project Management Institute
2001.04 -
Bachelor - Software Engineering
Dar Al Uloom University
2001.04 -
Skills
- Strategic Planning & Analysis
- Exceptional verbal and written communication skills
- Business Writing
- Time management
- Order processing
- Business Development
- Segregation of Duties
- Languages: English (Fluent), Arabic (Native)
Websites
Accomplishments
- Google Ambassador
- Forum events for mobile phones on Windows systems (First place)
References
References available upon request.
Timeline
Account Manager
MDS for Computer Systems (MDS CS)
2024.10 - Current
HPE Enterprise Account Manager
Logicom Distribution
2023.04 - 2024.10
Project Manager
Diyar United Company
2021.06 - 2023.01
Global Liquidity and Cash Management (GLCM) Consultant
SAB Bank
2020.10 - 2021.01
Operation Manager
King Fahad Medical City
2018.12 - 2020.10
Contact Center Supervisor
SAB Bank
2014.12 - 2018.08
Contact Center Supervisor
Mobily
2013.12 - 2014.12
Licentiate degree - Project Manager Professional (PMP)
Project Management Institute
2001.04 -
Bachelor - Software Engineering
Dar Al Uloom University
2001.04 -