ABRAR ALAHMADI
Riyadh,Saudi Arabia
Summary
Friendly and supportive leader with focus on maintaining and extending client relationships. Investigates low-performing accounts and adapts strategies to increase sales and retention. Proven success at negotiating commercial contracts to achieve high renewal rate.
Overview
11
11
years of professional experience
Work History
Account Manager
MDS for Computer Systems (MDS CS)
10.2024 - Current
- Achieved client satisfaction by managing key accounts effectively.
- Led team meetings for efficient communication and project updates.
- Improved new business using targeted door-to-door selling.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Analysed sales data for identifying opportunities for growth.
HPE Enterprise Account Manager
Logicom Distribution
Riyadh
04.2023 - 10.2024
- Maintained a comprehensive database of targeted customers to streamline outreach and engagement
- Skilled in Vendor and Partner Management, ensuring productive and mutually beneficial relationships
- Identified prospective customers and evaluated market potential
- Maintained a strong understanding of competitors' missions, offerings, and presence in assigned territory
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients
- Consistently met and exceeded department targets.
Project Manager
Diyar United Company
Riyadh
06.2021 - 01.2023
- Direct and manage stakeholder expectations by developing a project charter and a project management plan
- Developed and started projects, managing performance, costs, and schedule
- Reported project status and financial updates to stakeholders and collected feedback
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
Global Liquidity and Cash Management (GLCM) Consultant
SAB Bank
Riyadh
10.2020 - 01.2021
- Cultivated strong client relationships, establishing a role as a trusted advisor within Global Liquidity and Cash Management
- Enhanced operational efficiency and profitability through strategic process optimization and organizational restructuring
- Conducted comprehensive costing and pricing analyses to evaluate financial viability and benefits of projects
- Led a dynamic team of 40, spearheading initiatives to identify and capitalize on new revenue opportunities with existing clients.
Operation Manager
King Fahad Medical City
Riyadh
12.2018 - 10.2020
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities
- Reported project status and financial updates to stakeholders and collected feedback.
Contact Center Supervisor
SAB Bank
Riyadh
12.2014 - 08.2018
- Established and maintained processes to manage scope over the project lifecycle, managing multiple Projects
- Structured and managed integrated project performance with an eye on overall progress
- Completed all assignments ahead of the deadline
- Developed and maintained partnerships with outside resources-including third-party vendors
- Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs
- Report project outcomes and manage channels as needed.
Contact Center Supervisor
Mobily
Riyadh
12.2013 - 12.2014
- Managed team employees, overseeing hiring, training, and professional growth of employees
- Increased positive customer service reviews by offering friendly, helpful and informative customer service
- Answered and dealt with agent questions, regarding best practices, complex customer cases or difficult calls
- Dealt with complex complaints professionally and politely, resolving issues with favourable solutions.
Education
Licentiate degree - Project Manager Professional (PMP)
Project Management Institute
04.2001 -
Bachelor - Software Engineering
Dar Al Uloom University
04.2001 -
Skills
- Strategic Planning & Analysis
- Exceptional verbal and written communication skills
- Business Writing
- Time management
- Order processing
- Business Development
- Segregation of Duties
- Languages: English (Fluent), Arabic (Native)
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Accomplishments
- Google Ambassador
- Forum events for mobile phones on Windows systems (First place)
References
References available upon request.
Timeline
Account Manager
MDS for Computer Systems (MDS CS)
10.2024 - Current
HPE Enterprise Account Manager
Logicom Distribution
04.2023 - 10.2024
Project Manager
Diyar United Company
06.2021 - 01.2023
Global Liquidity and Cash Management (GLCM) Consultant
SAB Bank
10.2020 - 01.2021
Operation Manager
King Fahad Medical City
12.2018 - 10.2020
Contact Center Supervisor
SAB Bank
12.2014 - 08.2018
Contact Center Supervisor
Mobily
12.2013 - 12.2014
Licentiate degree - Project Manager Professional (PMP)
Project Management Institute
04.2001 -
Bachelor - Software Engineering
Dar Al Uloom University
04.2001 -
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