Abrar Mallawi
Jeddah,AlHamadaniah
Summary
Enrolling in a professional work environment, enables me to develop my practical and educational skills, and to achieve my living goals, and to contribute to the development of the business that I will work with, together to achieve common goals, for a promising and better future.
Overview
12
12
years of professional experience
1
1
Language
Work History
Customer Service Officer
ABRAR ABDULAZIZ ALI MALLAWI, Solex Plus
Jeddah , Jeddah
2011.04 - 2011.08
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Assistant Store Manger
Kamal Othman Jamjoom Company
Jeddah, Jeddah
2011.11 - 2012.08
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained new employees on proper protocols and customer service standards.
Sales Assistant
Alshaya International
Jeddah , Jeddah
2012.10 - 2015.05
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Assistant Accountant ( Revenue Cycles Management)
DR . Soliman Fakeeh Hospital
Jeddah, Jeddah
2015.06 - Current
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
Education
Bachelor - Health Services Management and Hospital
King Abdulaziz University
Jeddah 2007.09 - 1 2012
Skills
LanguagesCoursesComputer diplomaExecutive secretary diplomaHuman resources specialistThe mental mapsCustomer serviceAdministrative contactSecrets of successTime mangmentPublic relationsProfessional certified trainer(tot)Step test preparation courseEnglish language courseSelf knowledgeProfessional skills in human resourcesThe keys to creativity in marketingCommunication skillsWriting administrative reportsInterpersonal skills certificateBusiness managmentSpeaking and infiuencing skillsPersonal stylesAdministrative assistantSkillsCommunicate effectively with othersFlexibility and ability to adapt to different working conditionsThe ability to change for the betterAbility to work within the teamProfessionalism at work0509306270
Report preparation
Report preparation
Administrative support
Money handling abilities
Creative problem solving
POS systems expert
Account management
Database Management
Timeline
Assistant Accountant ( Revenue Cycles Management)
DR . Soliman Fakeeh Hospital
2015.06 - Current
Sales Assistant
Alshaya International
2012.10 - 2015.05
Assistant Store Manger
Kamal Othman Jamjoom Company
2011.11 - 2012.08
Customer Service Officer
ABRAR ABDULAZIZ ALI MALLAWI, Solex Plus
2011.04 - 2011.08
Bachelor - Health Services Management and Hospital
King Abdulaziz University
2007.09 - 1 2012