Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
Generic
ABUBAKAR SEIDU

ABUBAKAR SEIDU

RIYADH,SAUDI ARABIA

Summary

Professional with extensive experience in railway operations and passenger services, specializing in multilingual communication and VIP passenger care. Proven track record in ensuring compliance with travel regulations, conducting safety inspections, and managing emergency procedures. Expertise in ticketing systems, cash handling, and disability awareness, with a strong focus on exceptional customer service and crowd management. Committed to advancing rail industry standards while prioritizing passenger satisfaction and safety.

Overview

8
8
years of professional experience

Work history

Train Driver/ Train Attendant

Flow Riyadh Metro
Riyadh, Riyadh Region
10.2024 - Current
  • Operated passenger train across all modes, including ATPM, DMF, MR, by ensuring safety and regulatory compliance.
  • Preliminary fault diagnostics of all onboard train equipments.
  • Reported faults and any abnormalities to Operation Control Centre (OCC).
  • Addressed passenger concerns promptly to maintain comfort during journeys.
  • Monitored onboard activities to ensure safety among passengers.
  • Assisted elderly and disabled passengers to guarantee comfortable travel experience.
  • Performed equipment safety checks prior to departure to identify potential hazards.
  • Facilitated effective communication with train operators for smooth journey coordination.
  • Managed emergency response procedures, prioritising passenger safety during evacuations.
  • Inspected carriages before departure to identify any maintenance needs or cleaning requirements.
  • Communicated effectively with operation control centre (OCC) regarding any passenger queries or concerns, ensuring swift resolution.
  • Communicated with traffic controllers using established communication systems.
  • Able to managed over 1000 passengers per day.

Railway station agent

Flow Riyadh Metro
Riyadh , Saudi Arabia
12.2023 - 09.2024
  • Ensured passenger safety by implementing and monitoring station security procedures.
  • Handled cash transactions accurately at ticket counters, maintaining integrity.
  • Coordinated train schedules with agents to prevent delays and cancellations.
  • Facilitated operation of ticket machines for easy access by passengers.
  • Inspected platform area regularly to uphold cleanliness.
  • Assisted passengers with special needs, enhancing their travel experience.
  • Organised lost property records to expedite item returns to owners.
  • Managed to served over 400 passengers daily.

Warehouse Associate

Goma Goma Ten Ten Enterprise
Ghana, Kasoa
02.2020 - 08.2023
  • Managed record keeping, ensuring accurate documentation of incoming and outgoing shipments.
  • Assured accuracy in picking and packing orders with keen attention to detail.
  • Implemented warehouse policies effectively, enhancing overall operational performance.
  • Conducted regular stock checks to ensure availability of products.
  • Achieved timely product delivery with careful loading and unloading of goods.
  • Performed tagging and labelling of warehouse inventory.
  • Maintained clean, safe and orderly warehouse space.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Prepared items for timely dispatch and safe transportation.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Completed work following safety rules for best working practices.
  • Demonstrated punctuality and reliability in all assigned tasks, promoting productivity at workplace by 5 - 10 percent sales.

Secretary

A.B.S company limited
Accra, Ghana
01.2018 - 02.2020
  • Fostered welcoming environment for visitors.
  • Scheduled appointments for executive management team.
  • Organised business travel arrangements, ensuring smooth operations for all staff involved.
  • Welcomed arriving visitors then directed them to appropriate meeting rooms.
  • Addressed inquiries via email or telephone follow-up.
  • Prioritised workload to meet tight deadlines.
  • Handled customer inquiries effectively; increased customer satisfaction rates.
  • Prepared financial statements with high attention to detail; minimised accounting errors.
  • Performed data entry tasks; ensured accurate record keeping within company database.
  • Built positive relationships with customers to maintain outstanding service provisions.
  • Managed over 150 customer calls per day to increase sales by 10-15 percent.

Education

High School Diploma - Business

Santa Maria Senior High School
Ghana
/2012 - /2015

Diploma of Education - Faculty Of Islamic Studies

Islamic Training Centre
Ghana
/2009 - /2012

Skills

  • Train preparation
  • Railway regulations knowledge
  • Smooth crowd management
  • Passenger rights understanding
  • Knowledge of rail industry
  • Lost property management
  • Emergency procedures knowledge
  • Onboard announcement delivery
  • Ticket issuing machine operation
  • Customer Service
  • Special needs support
  • Platform maintenance
  • Passenger assistance
  • Disability awareness

Websites

Languages

English
Fluent
Arabic
Upper intermediate

Timeline

Train Driver/ Train Attendant

Flow Riyadh Metro
10.2024 - Current

Railway station agent

Flow Riyadh Metro
12.2023 - 09.2024

Warehouse Associate

Goma Goma Ten Ten Enterprise
02.2020 - 08.2023

Secretary

A.B.S company limited
01.2018 - 02.2020

High School Diploma - Business

Santa Maria Senior High School
/2012 - /2015

Diploma of Education - Faculty Of Islamic Studies

Islamic Training Centre
/2009 - /2012

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ABUBAKAR SEIDU