Abubakar Abdelrahim Faisal Eltigani
Riyadh,Riyadh Region
Summary
Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Parts Sales Specialist ( Amaron Batteries, Gens )
Advanced Power Systems Co. Aps-Jcb
khartoum, Sudan
04.2020 - 03.2023
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Resolved or escalated customer issues for high levels of satisfaction.
- Collaborated with internal teams to relay customer feedback for product and service improvements.
- Generated leads through proactive outreach and networking initiatives.
- Updated customer databases with accurate and current information.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
Education
Bachelor's degree - Information Technology
University of Science and Technology
Khartoum 06.2015 - 11.2019
Skills
-Serves customers by selling products and meeting customer needs
-Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
-Recommends changes in products, service, and policy by evaluating results and competitive developments
-Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
-Provides historical records by maintaining records on area and customer sales
Languages
Arabic
Native
English
Upper intermediate
Timeline
Parts Sales Specialist ( Amaron Batteries, Gens )
Advanced Power Systems Co. Aps-Jcb
04.2020 - 03.2023
Bachelor's degree - Information Technology
University of Science and Technology
06.2015 - 11.2019
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