Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Languages
Accomplishments
Timeline
Academic participation and research
Custom
Academic participation and research
Academic participation and research
Generic

Abubakr Awad Yousif Osman

MacCah 21955,Saudi Arabia

Summary

Accomplished professional specializing in leadership, strategic planning, and policy development. Proven expertise in clinical intervention and patient care, complemented by strong communication skills. Proficient in decision-making, problem-solving, and healthcare IT, with a focus on materials management and risk compliance. Committed to leveraging these skills to enhance organizational performance.

Overview

24
24
years of professional experience
6
6
years of post-secondary education
1
1
Certificate

Work history

Director hospitals accreditations

Makkah Health Cluster (MHC)
Makkah
01.2025 - 08.2025
  • Support, develop, and initiate tools to follow, monitor, and facilitate compliance with accreditation programs such as CBAHI, JCI, and CHI, resulting in successful accreditation for three hospitals at MHC for the first time.
  • Initiated, supervised, and ensured the successful implementation of seasonal hospital standards in Hajj 1446 with successful accreditation for eight Hospitals.
  • Championed change initiatives within the organisation for streamlined operations.
  • Directed the team to deliver high-quality customer service.
  • Worked on policy creation that led to improved corporate governance within the firm.

Medication Management, ESR Surveyor, and Visit Team Leader

Central Board for Accreditation (CBAHI)
01.2017 - 08.2025
  • Ensure the compliance of all healthcare institutions with the safe medication practice and quality standards set by the board.
  • Surveyed OVER 80 hospitals private and governmental (MOH, MILITARY, MOI AND national guard).
  • Standards developer and reviewer for seasonal hospital.
  • Identified risks and proposed mitigation strategies through thorough assessment of sites.
  • Performed site visits to gauge developments and assess activity.
  • Followed local, regional and national guidelines.
  • Gathered, organised and modelled data for reports and presentations.

Executive Director Institutional Excellence

Makkah Health Cluster (MHC)
Makkah
08.2022 - 12.2024
  • Established a system for institutional excellence within MHC with shared governance and document control and committees management, accreditation and quality culture programs.
  • Updated and reconstructed document control system within MHC and arranged all the AQUA accreditation for gates transition.
  • Championed sustainability initiatives, showcasing corporate social responsibility commitment.
  • Managed risk assessments with robust contingency planning,.
  • Led team development initiatives towards enhanced performance.
  • Influenced policy change, impacting sector regulations favourably.
  • Established strong rapport with stakeholders to enhance business credibility.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Maintained organisational compliance with applicable legislation and regulations.

Pharmacy Consultant

King Abdullah Medical City
Makkah
10.2019 - 02.2023
  • Oversee the safety and quality of services provided.
  • Led the Medication Delivery to thehome service design and implementation group.
  • A trainer for medical coding staff.
  • Supervised the Pneumatic Tube Delivery System service design and implementation.
  • Participated in the Makkah Health Cluster Quality Experts Team for awareness, continuous monitoring, and compliance with quality standards, seminars, workshops, and site visits.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Applied a positive customer service approach to increase satisfaction levels.
  • Oversaw daily operations to achieve high productivity levels.

Acting Director for Institutional Excellence and Accreditation

Makkah Health Cluster (MHC)
Makkah
02.2022 - 09.2022
  • Oversee, develop and maintain institutional excellence and accreditation standards across the cluster facilities to ensure the compliance with the MHC Makkah Health Cluster organizational mission and vision in alignment with the MOH health and accrediting bodies strengthening the quality, integrity, and efficiency standards set by MCH.
  • Supports Makkah healthcare institutions to implement institutional excellence and accreditation and High reliability Organization Concepts as well as Oversee the redesigning of systems and improving processes to achieve excellence.
  • Directed team to deliver high-quality customer service.
  • Coordinated large scale projects with successful outcomes.
  • Implemented operational changes for improved efficiency.
  • Championed change initiatives within the organisation for streamlined operations.
  • Conducted strategic planning sessions to drive corporate objectives.

Accreditation Manager

Makkah Health Cluster (MHC)
Makkah
01.2021 - 01.2022
  • Support, develop, and initiate tools to follow, monitor, and facilitate the compliance of MHC facilities with the accreditation and quality standards to deliver the safest and highest quality patient care services.
  • Supporting, developing, implementing, and periodically evaluating the accreditation programs in coordination with other departments and facilities to ensure compliance with the MHC organizational mission and vision in alignment with the MOH health transformation, strengthening the quality, integrity, and efficiency standards set by MHC.
  • Coordinate and organize all accreditation bodies' schedules and the arrangements.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Director of The Patient Advocacy and Accreditation Administration

Makkah Health Cluster (MHC)
Makkah
08.2020 - 12.2020
  • Ensure that all patient concerns and issues are addressed to provide the best quality to improve safety and satisfaction in compliance with national and international standards for the patient experience; develop standardized policies and procedures across the cluster facilities and patient advocacy; and develop and conduct patient experience training programs.
  • Led team to streamline operations by implementing new strategies.
  • Drove process improvements, optimised workflow efficiency.
  • Supervised staff training programmes with a focus on skill enhancement.
  • Enhanced productivity through innovative management techniques.
  • Fostered a positive working environment, increased employee morale.
  • Enforced compliance measures for adherence to industry standards.

Head of Oncology Pharmacy Services Department

King Abdullah Medical City
Makkah, K.S.A
10.2017 - 11.2019
  • Developed, implemented, and maintained oncology-related guidelines and standards.
  • Applying clinical skills and knowledge of therapeutic drug management in cancer patients.
  • Brief and orient job descriptions and responsibilities to all staff in the department and the necessary needs for competency and task management within each unit.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Designed the staff's educational offerings and needs in a unit-based and task-matching competency, standards, and certification with continuous evaluation and monitoring.
  • Monitored and ensured the staff's competency, integration, and continuous cooperation with other health care teams.
  • Actively participated in Quality Improvement activities, setting quality operational and services measurement indicators in the department and oncology center.
  • Developed and evaluated oncology pharmacy service delivery systems and organizational structures to match the services provided.
  • Participated in the initial design of acute pain management services, policies, training, and clinical rounds as the clinical pharmacist member of the pain management.
  • Actively participated in oncology center clinical research programs, conferences, symposia, trainings, and continuous education as a participant, speaker, panel, and lecturer.
  • Developed, supervised, reviewed, and mentored in all in-patient services policies and procedures.
  • Superuser and trainer in the new oncology module setup; responsible for the design, setup, and modification.
  • Designed, prepared and formatted the preprint chemotherapy protocols as part of disaster and business continuity plan.
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Head of In-Patient Pharmacy Services Department

King Abdullah Medical City
Makkah, K.S.A
10.2012 - 10.2017
  • Responsible for all inpatient units, including Chemotherapy, IV Admixtures, Total Parenteral Nutrition, Extemporaneous Preparation units, Unit Dose and Repacking area, and oncology outpatient pharmacy.
  • Developed guidelines, flow charts, and policies for: Patient-controlled anesthesia in acute pain, Child immunization programs, Subcutaneous pump for palliative care, Pneumatic tube delivery system, Medication home delivery system.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Initiated, designed, and supervised the new services workflow.
  • Expanded the service of the IV admixture unit by training staff and competency development to ensure safe medication dilution practice including all high-alert medication.
  • Designed new services guidelines, policies and procedure for best practice and safe medication use in extemporaneous, ICU and emergency pharmacy.
  • Final reviewer for all updated, amended, developed policies and procedure of the pharmaceutical services administration.
  • Organized and conducted training for new staff and students.
  • Designed training programs for variety of hospitals coordinator for the Oncology center in Jeddah.
  • Selected by the CEO in 2014 as member of the Makkah region for Oncology and Chemotherapy services development and expansion.
  • Set new standards for unit dose and IV room workflow. Processed documentation and staff distribution.
  • Expanded the working hours of IV preparation area to 24-hour service.
  • Participated in the development, review and approval of the hospital medical record and infection control committees.
  • Consistently participated in the hospital Haj committee as Deputy Director for pharmacy since 2013 till 2019.
  • Consistent head of the Pharmacy and Nursing Committee (2013-2017) in developing and improving nursing practice.
  • Participated in the hospital accreditation for initial CBAHI survey and ESR as acounterpart for surveyors and hospital accreditation team.
  • Participate as amember in the costing and coding for patient journeys committee in JAMC for thepharmacy module.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.

Senior Pharmacist Inpatient Pharmacy

Hamad Medical Corporation
Qatar
05.2008 - 09.2012
  • Implementing admixtures protocols.
  • Trained staff to keep them abreast of current trend in hospital pharmacy.
  • Proposed new system for the IV room development.
  • Mentor for two clinical pharmacy master's degree program from University of Queens in Belfast.

In-Charge, VIP and Royal Pharmacy

Prince Sultan Military Medical City
Riyadh, K.S.A
01.2006 - 06.2008
  • Dealt with Royal family, top rank military officers and foreign diplomats as in-patient/out-patient VIP.
  • Instructor and mentor for the graduating students and interns.
  • Served as panel and evaluator for possible new hires.
  • Performed main role in conducting Clinical Pharmacy Interventions and Patient Care training for new staff and students.

Pharmacist

Prince Sultan Military Medical City
Riyadh, K.S.A
03.2001 - 07.2004
  • Ambulatory Care Services pharmacist dealing with computerized pharmacy system for entry of patients profiles.
  • Responsible for checking and dispensing of medications as prescribed from all specialties.
  • Regularly does counseling and teaching in discharge and ambulatory care.
  • In charge of training new pharmacy staff and technicians from King Saud University and Hospital Institute.
  • Trainer and preceptor for graduating pharmacy students and interns making sure they are ready to be hired after training.

Education

Bachelor of Science - Pharmacy

University of Khartoum
01.1988 - 01.1994

Diploma - Clinical Pharmacy/Oncology

Cambridge College

Master's degree - biotechnology Major in Hereditary Cancer Predisposition

University of Valencia

Medication Safety diploma - undefined

ISMP and ASHP

Skills

  • Leadership and strategic planning
  • Policy development and compliance
  • Clinical intervention and patient care
  • Verbal and written communication
  • Decision-making and problem-solving
  • Healthcare IT proficiency
  • Microsoft Office expertise
  • Materials management
  • Risk and compliance management

Certification

  • Registered Pharmacist, Sudan, Qatar, and Kingdom of Saudi Arabia, and Qualified for Registration in Canada
  • Certified Diabetic Educator
  • EDAMS (Essential Disaster Admin. and Management Support) Certified
  • Certified Quality Coordinator at KAMC Makkah
  • Certified Medication Management Surveyor and Visit Team Leader from CBAHI
  • Certified Trainer of Trainers, Saudi Commission for Health Specialties (SCFHS)
  • certified professional in health care quality CPHQ
  • Certified Internal Auditor ISO45001
  • Certified lean six sigma yellow, green, and black belt
  • certified governance, risk, and compliance integrated risk professional( IRP )
  • certified governance, risk, and compliance professional (GRCP )
  • Certified Governance, Risk, and Compliance Auditor (GRCA)
  • certified Integrated Policy Management Professional (IPMP)

Affiliations

  • American Society of Clinical Oncology
  • National Comprehensive Cancer Network (NCCN)
  • American College for Clinical Pharmacists PRN
  • American Society for Health System Pharmacists (ASHSP)
  • Saudi Oncology Pharmacy Assembly
  • Hematology Oncology Pharmacists Association (HOPA)
  • National Association for Healthcare Quality (NAHQ)
  • Pharmacy Medication Therapy Management Services (MTMS) Group
  • Lean Six Sigma
  • Heartbeat Organization
  • Pharmacy Publishing Network
  • Joint Commission on International Accreditation
  • Patient Safety Professionals
  • Individual Healthcare Identifier (IHI) Quality Innovators
  • International Society for Quality in Healthcare
  • Pharmaceutical, Biotech, Medical & Healthcare Net
  • Healthcare Recruitment

Languages

English
Proficient (C2)
Arabic
Proficient (C2)

Accomplishments

    Appreciation pledge on behalf of the inpatient pharmacy services in KAMC for JCI accreditation preparedness efforts.2013

    *Appreciation certificate from the director of the pharmaceutical care department in KAMC for JCI accreditation preparedness efforts2013

    *Appreciation letter from the KAMC pharmacy and therapeutic committee for efforts in JCI and formulary preparation 2013

    *Appreciation letter from director of pharmacy in HAMAD GENERAL HOSPITAL for CJI REACRIDITATION as IV room in charge

    *Appreciation letter for the efforts in the 2ND QATAR pharmacy symposium 2011

    *Appreciation letter from the chief executive officer in HAMAD GENERAL HOSPITAL for efforts and ideas in the pharmacy development work shop 2011

    *Appreciation letter from the ambulatory care services for efforts in JCI 2009 reaccreditation / .

    Staff of the months many times in RMH and Qatar

    honored by saudi health minster for writing MOH pharmacy services polices

    honored by the chief executive officer for the outstanding role in MHC hospitals accreitaion programs

Timeline

Director hospitals accreditations

Makkah Health Cluster (MHC)
01.2025 - 08.2025

Executive Director Institutional Excellence

Makkah Health Cluster (MHC)
08.2022 - 12.2024

Acting Director for Institutional Excellence and Accreditation

Makkah Health Cluster (MHC)
02.2022 - 09.2022

Accreditation Manager

Makkah Health Cluster (MHC)
01.2021 - 01.2022

Director of The Patient Advocacy and Accreditation Administration

Makkah Health Cluster (MHC)
08.2020 - 12.2020

Pharmacy Consultant

King Abdullah Medical City
10.2019 - 02.2023

Head of Oncology Pharmacy Services Department

King Abdullah Medical City
10.2017 - 11.2019

Medication Management, ESR Surveyor, and Visit Team Leader

Central Board for Accreditation (CBAHI)
01.2017 - 08.2025

Head of In-Patient Pharmacy Services Department

King Abdullah Medical City
10.2012 - 10.2017

Senior Pharmacist Inpatient Pharmacy

Hamad Medical Corporation
05.2008 - 09.2012

In-Charge, VIP and Royal Pharmacy

Prince Sultan Military Medical City
01.2006 - 06.2008

Pharmacist

Prince Sultan Military Medical City
03.2001 - 07.2004

Bachelor of Science - Pharmacy

University of Khartoum
01.1988 - 01.1994

Diploma - Clinical Pharmacy/Oncology

Cambridge College

Master's degree - biotechnology Major in Hereditary Cancer Predisposition

University of Valencia

Medication Safety diploma - undefined

ISMP and ASHP

Academic participation and research

· Nursin goncology diploma in KAMC SINCE 2015 TILL 2019 annually

· Pharmacy continuous education accredited CME by Saudi health specialties 2016 to 2019

· Speaker for the oncology pharmacy day in KAMC 2016

· Safe medication practice symposium speaker 2016.2018.2019

· Pharmaceutic services administration safe medication practice 2017

· Palliative care conference at KAMC 2017 for the pain pump infusion therapy

· Alternate speaker for the chemotherapy in critical care 2018

· Oncology center Jeddah conference 2018 for chemotherapy during pregnancy

· KAMC oncology update conference in JEDDAH April2019 as part of expert panel preference for the CDK4/6 IN breast cancer, which is better.

MOH disaster prepapredness course presenter pharmacist role in biological , chmeical and radiation threats 

patient safety lesson learned MHC March  2022

wordl patient safety day2023 as speakerand governer 

Custom

  • Abubakrawad@hotmail.com
  • Othman.a@kamc.med.sa
  • Ayousif@cbahi.gov.sa
  • Ayousif@makkhhc.sa

Academic participation and research

· Nursing oncology diploma in KAMC SINCE 2015 TILL 2019 annually

· Pharmacy continuous education accredited CME by Saudi health specialties 2016 to 2019

· Speaker for the oncology pharmacy day in KAMC 2016

· Safe medication practice symposium speaker 2016.2018.2019

· Pharmaceutic services administration safe medication practice 2017

· Palliative care conference at KAMC 2017 for the pain pump infusion therapy

· Alternate speaker for the chemotherapy in critical care 2018

· Oncology center Jeddah conference 2018 for chemotherapy during pregnancy

· KAMC oncology update conference in JEDDAH April2019 as part of expert panel preference for the CDK4/6 IN breast cancer, which is better.

Academic participation and research

colon cancer

satisfaction'

minibag plus



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Abubakr Awad Yousif Osman