Abu yousuf Manik

• Key experiences Outbound (Retail & E-commerce) operations.
• Detail knowledge & deep understanding of Outbound & E.com Operations, managing daily process to ensure everything run smoothly
• Led a team of 30 employees to consistently achieve and exceed operational KPIs, ensuring efficiency and high performance.
• · Monitor & Maintain daily operations activities effectively and efficiently. (ECOM forward & Return )
• Ensure accurate and timely order processing and shipping.
• · Responsible for daily Omni QC & OB packaging targets and fulfilled SLA with high performance.
• · Monitor warehouse stock levels, and coordinate inventory transfers.
• · Track and monitor warehouse items movements, if found any discrepancy in daily work.
• · Actively look into discrepancies & resolving them to make things better & more efficient.
• · Generated Daily, Weekly, & Monthly QC and packaging team performance reports.
• · Overseeing team of warehouse associates in a safe and efficient manner.
• Maintain a safe and organized work environment.
• Provide training and support to team members.

E-com returns.

• Overseeing the entire returns process, from initiation to resolution.
• Ensuring accurate and timely processing of returns, refunds, and exchanges.
• Identifying and implementing process improvements to enhance efficiency and reduce costs.
• Monitoring key performance indicators (KPIs) and reporting on team performance.
• Handling escalated customer issues and resolving complex return-related problems.
• Ensuring excellent customer service and positive resolution outcomes.
• Analyzing root causes of issues and implementing preventative measures.

• To crated picking slip and allocation team member
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Implemented new working methods which improved overall efficiency of the team operations.
• Resolved conflicts effectively, promoting harmony within the workforce.