Osama Abu Zaid
Riyadh
Summary
Experienced Systems Support Administrator with a strong background in hospital IT environments, specializing in system installation, hardware repair, and network troubleshooting. Skilled in supporting HIS and ERP systems, managing user accounts through Active Directory, and maintaining service continuity. Certified in ITIL4 with hands-on knowledge of Citrix, Oracle ERP, SAP SuccessFactors, and applications support. Proven ability to train users, resolve incidents, and ensure system security and performance. Member of the Saudi Council of Engineers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ICT Systems Support Administrator
Abunayyan Holding Group
Riyadh
10.2024 - Current
- Install operating systems and restore functionality on over 500 computers.
- Replace damaged hardware parts and fix various internal computer-related issues.
- Resolve network problems including IP conflicts, slow internet, and printer errors.
- Train new employees to use SAP SuccessFactors system effectively.
- Monitor SAP SuccessFactors system to ensure correct and continuous operation.
- Create user accounts, reset passwords, and control access using Active Directory.
- Resolve incidents through the Zoho ManageEngine ServiceDesk Plus ticketing system.
ICT Support Engineer
The Saudi German Hospital
Makkah
07.2022 - 09.2024
- Provided technical support for hardware, software, and network-related issues.
- Installed and configured operating systems, applications, and network printers efficiently.
- Resolved user complaints and documented issues in the ticketing system.
- Maintained servers, performed backups, and ensured system security protocols compliance.
- Monitored network performance and troubleshot connectivity problems across all departments.
- Assisted in IT projects and coordinated with vendors for procurement.
Education
Bachelor's Degree - Computer Science
Taibah University
01.2020
Skills
- Microsoft 365
- Service Desk
- Ticketing System
- SLA Management
- System Configuration
- Stakeholder Management
- Network Troubleshooting
- Communication Skills
- Attention to Detail
- Team Leadership
- Critical Thinking
- Problem-Solving
- Analytical Skills
- Time Management
Affiliations
The Saudi Council of Engineers, 914193
Certification
ITIL4 Certification, 08/01/24, 08/01/27
Languages
- Arabic
- English
Timeline
ICT Systems Support Administrator
Abunayyan Holding Group
10.2024 - Current
ICT Support Engineer
The Saudi German Hospital
07.2022 - 09.2024
Bachelor's Degree - Computer Science
Taibah University
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