ACHU KARTHIKEYAN
Khobar,Eastern Province
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work history
Customer service specialist
DSV GLOBAL TRANSPORTS & LOGISTICS
Khobar, Eastern Province
01.2025 - Current
- Delivered excellent service to enhance client retention rate.
- Resolved complaints with effective problem-solving skills.
- Managed difficult situations for improved customer relations.
- Maintained detailed records, ensuring accurate data management.
- Maintained excellent relationships with clients through regular updates about their shipments.
- Negotiated contracts with vendors, resulting in cost savings.
- Liaised with transportation companies, securing competitive rates.
BILLING SPECIALIST
DSV GLOBAL TRANSPORT & LOGISTICS
Khobar, Eastern Province
01.2021 - 11.2024
- Compiled comprehensive reports on billing activities, enhancing transparency in financial operations.
- Enhanced customer satisfaction through prompt and efficient resolution of billing queries.
- Maintained updated knowledge of latest industry practices, keeping abreast with changing regulations and guidelines.
- Managing vendor payments
- Invoice submission coordination
- Dispute resolving
Site coordinator
SPACE TOP CO LTD
Jubail, Eastern Province
06.2020 - 01.2021
- Developed comprehensive reports detailing site activities to facilitate decision-making processes.
- Monitored the quality of work performed on-site maintaining high standards.
- Implemented risk management strategies, minimizing potential hazards on site.
- Oversaw procurement of materials; ensured timely deliveries reducing downtime on-site.
Site coordinator
I.T.S (PETRO RABIGH 2020 TA )
Rabigh, Mecca Region
12.2019 - 06.2020
- Managed site operations ensuring safety and efficiency.
- Provided necessary guidance to workers; aided in their professional development.
- Supervised day-to-day site activities ensuring smooth operation flow.
- Monitored the quality of work performed on-site maintaining high standards.
Customer service executive
JET AIRWAYS
MUMBAI, INDIA
08.2017 - 09.2018
- Delivered exceptional service to increase customer loyalty.
- Explained benefits and advantages of different product and service offerings to customers.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Coordinated with other departments for efficient problem resolution.
- Offered additional products and services to boost company sales.
Education
Bachelor of Engineering - ELECTRICAL & ELECTRONICS ENGINEERING
ANNA UNIVERSITY
CHENNAI ,INDIA /2011 - 03.2015
Skills
- Logistics software familiarity
- Multitasking proficiency
- Time-Management prowess
- Risk anticipation
- Efficient communication
- Transportation negotiation
- Excel proficiency
- Transportation management
Languages
English
Advanced (C1)
Hindi
Intermediate
Arabic
Beginner
Affiliations
- Travelling
- Swimming
- Movies
Timeline
Customer service specialist
DSV GLOBAL TRANSPORTS & LOGISTICS
01.2025 - Current
BILLING SPECIALIST
DSV GLOBAL TRANSPORT & LOGISTICS
01.2021 - 11.2024
Site coordinator
SPACE TOP CO LTD
06.2020 - 01.2021
Site coordinator
I.T.S (PETRO RABIGH 2020 TA )
12.2019 - 06.2020
Customer service executive
JET AIRWAYS
08.2017 - 09.2018
Bachelor of Engineering - ELECTRICAL & ELECTRONICS ENGINEERING
ANNA UNIVERSITY
/2011 - 03.2015
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