Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Acosta Mark

Acosta Mark

General Santos city,philipines

Summary

Customer service executive with a proven track record of enhancing customer satisfaction through exceptional service delivery. Skilled in resolving complex issues via thorough investigation and effective follow-up. Collaborates across multiple channels to identify customer needs and provide tailored solutions.

Overview

9
9
years of professional experience

Work History

Customer Service Executive

East west hypermarket
Dammam, Saudi Arabia
2021.08 - Current
  • Ensured customer satisfaction by delivering high-quality service and addressing all matters effectively.
  • Assessed customer needs and provided tailored solutions through phone calls, online chats, and emails.
  • Investigated complex customer complaints, proposed effective solutions, and followed up to ensure satisfaction.

Sales Executive

SM department store
General Santos City, Philipines
2017.04 - 2020.10
  • Achieved company targets through targeted sales strategies that enhanced revenue.
  • Managed customer relationships with consultative sales techniques, leading to consistent attainment of individual sales goals.
  • Guided clients through buying process from inquiry to closing, ensuring seamless experience and customer satisfaction.

Education

Diploma of Higher Education - Computer Hardware servicing NCII

General Santos city School of arts and trade
General Santos city
2013-01

Skills

  • Customer relations
  • Problem-solving skills
  • Application and hardware setup
  • Expertise in Microsoft Office

Languages

English
Proficient
C2

Timeline

Customer Service Executive

East west hypermarket
2021.08 - Current

Sales Executive

SM department store
2017.04 - 2020.10

Diploma of Higher Education - Computer Hardware servicing NCII

General Santos city School of arts and trade
Acosta Mark