Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Acosta Mark

Acosta Mark

General Santos city,philipines

Summary

Customer service executive with a proven track record of enhancing customer satisfaction through exceptional service delivery. Skilled in resolving complex issues via thorough investigation and effective follow-up. Collaborates across multiple channels to identify customer needs and provide tailored solutions.

Overview

9
9
years of professional experience

Work History

Customer Service Executive

East west hypermarket
Dammam, Saudi Arabia
08.2021 - Current
  • Ensured customer satisfaction by delivering high-quality service and addressing all matters effectively.
  • Assessed customer needs and provided tailored solutions through phone calls, online chats, and emails.
  • Investigated complex customer complaints, proposed effective solutions, and followed up to ensure satisfaction.

Sales Executive

SM department store
General Santos City, Philipines
04.2017 - 10.2020
  • Achieved company targets through targeted sales strategies that enhanced revenue.
  • Managed customer relationships with consultative sales techniques, leading to consistent attainment of individual sales goals.
  • Guided clients through buying process from inquiry to closing, ensuring seamless experience and customer satisfaction.

Education

Diploma of Higher Education - Computer Hardware servicing NCII

General Santos city School of arts and trade
General Santos city
01-2013

Skills

  • Customer relations
  • Problem-solving skills
  • Application and hardware setup
  • Expertise in Microsoft Office

Languages

English
Proficient
C2

Timeline

Customer Service Executive

East west hypermarket
08.2021 - Current

Sales Executive

SM department store
04.2017 - 10.2020

Diploma of Higher Education - Computer Hardware servicing NCII

General Santos city School of arts and trade
Acosta Mark