ريان علي القحطاني
ابها,السعودية
Summary
Experienced IT professional with a robust skill set in Linux, Windows Server, and network configuration, specialising in LAN, WAN, and WLAN environments. Proficient in OSPF, VPN configuration, and system administration, with a strong focus on troubleshooting and problem-solving. Adept at maintaining and repairing systems, providing remote support, and ensuring seamless operation of networking and mobile devices. Demonstrates exceptional attention to detail and multitasking abilities, coupled with strong interpersonal communication skills. Career goals include advancing expertise in network diagnostics and data recovery to drive efficiency and innovation in IT infrastructure.
Overview
2025
2025
years of post-secondary education
1
1
Certification
Work history
Technical Support Assistant
Innovative Symbol Logistics Services Company
01.2025 - 02.2025
- Participated in training and workshops to enhance skills and acquire resourceful tools.
- Guided calls using excellent communication skills and decisive approach.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
- Contributed towards continuous improvement initiatives within Technical Support team.
- Revised and customized programs suitable for internal needs.
Education
Diploma - تقنية شبكات الحاسب الآلي
الكلية التقنية
Skills
- Linux
- Windows Server
- LAN
- WAN
- WLAN
- OSPF
- VPN
- DHCP
- DNS
- TCP/IP
- Microsoft Word
- Networking
- Troubleshooting
- Microsoft office
- Data management
- Multitasking
- Attention to detail
- Interpersonal communication
- Maintenance & repair
- Mobile device support
- System administration
- Software installation
- VPN configuration
- Operating systems
- Remote support
- Data recovery
- Network configuration
- Network diagnostics
- Problem-solving
- [Network] troubleshooting
Certification
- Introduction in the Information Technology, stc,
- Introduction to Fiber Optic Cables, stc,
- Fiber Optic Technology and Internet Speeds, stc,
- Cyber Security, stc, 01/01/20
- Conversational English Skills for Beginners, stc,
Professional experience
01/01/25 - 02/01/25, Innovative Symbol Logistics Services Company, Technical Support Assistant, Participated in training and workshops to enhance skills and acquire resourceful tools., Guided calls using excellent communication skills and decisive approach., Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures., Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling., Contributed towards continuous improvement initiatives within Technical Support team., Revised and customized programs suitable for internal needs.
Languages
English
Elementary
Arabic
Proficient (C2)
Timeline
Technical Support Assistant
Innovative Symbol Logistics Services Company
01.2025 - 02.2025
Diploma - تقنية شبكات الحاسب الآلي
الكلية التقنية