Jira
Adeeb Rahman Rahman
Computer science engineer
Riyadh,Riyadh
Summary
Dedicated and customer-focused IT Support Specialist with [2] years of experience (Including 6 months of
Internship experience) providing technical assistance and support to end-users. Proficient in troubleshooting
hardware, software, and network issues to ensure seamless operations. Seeking to leverage technical expertise and
communication skills to contribute effectively to a dynamic IT team.
Overview
2
2
years of professional experience
1
1
Language
Work History
IT Support Specialist
Tech Mahindra
06.2022 - 12.2023
- Provided technical support to end-users via phone, email, and in-person, addressing hardware, software, and network issues promptly and effectively
- Installed, configured, and maintained desktops, laptops, printers, and peripherals for optimal performance
- Diagnosed and resolved issues related to operating systems, applications, and network connectivity
- Managed user accounts and permissions in Active Directory, ensuring security and access control
- Collaborated with cross-functional teams to implement IT projects and upgrades
- Documented support procedures and created knowledge base articles for internal reference
- Conducted user training sessions to promote IT literacy and best practices
- Monitored IT systems and performed routine maintenance tasks to ensure reliability and security.
Zoom Technologies
01.2022 - 06.2022
- Assisted IT staff in providing technical support to end-users
- Installed and configured software applications and performed system updates
- Troubleshot hardware and software issues and provided resolution
- Documented support activities and contributed to the development of IT procedures and guidelines.
Education
Bachelor - Computer Science
Osmania
University
2022
2016 10th (SSC - undefined
MS Creative
2018
Skills
- Technical Troubleshooting
- Hardware and Software Installation
- Network Configuration
- Help Desk Support
- Remote Desktop Support
- Active Directory Management
- System Upgrades and Maintenance
- Customer Service
- Communication Skills
- Problem-Solving
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Paid time offHealthcare benefitsPaid sick leaveCareer advancementWork-life balanceCompany Culture401k match4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsSoftware
Timeline
IT Support Specialist
Tech Mahindra
06.2022 - 12.2023
Zoom Technologies
01.2022 - 06.2022
Bachelor - Computer Science
Osmania
University
2016 10th (SSC - undefined
MS Creative
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