Adel Abdulla Isa Al Mawlani
Hamad Town,Bahrain
Summary
Results-driven professional with experience in data analysis and special initiatives, skilled in analytical thinking and problem-solving. Committed to upholding high-quality standards while contributing to organisational growth and success.
Overview
5
5
years of professional experience
Work History
Sales Technician
itornix electronics
, Bahrain
02.2025 - Current
- Engaged with customers to identify needs and deliver tailored solutions.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Collaborated with team members to meet sales targets and enhance team dynamics.
- Identified issues, analysed information and provided solutions to problems.
- Actively listened to customers to fully understand requests and address concerns.
- Trained and mentored employees to improve skills and contribute to overall team success.
- Maintained clean, safe working environments to eliminate accident risks.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Prepared a range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
Vehicle Technician ( Training )
Ebrahim Khalil Kanoo – Toyota
, Bahrain
11.2023 - 03.2024
- Diagnosing Mechanical Issues: Use diagnostic tools and techniques to identify faults in vehicles, including problems with the engine, brakes, transmission, and suspension.
- Engine Repairs: Repair, rebuild, or replace components of the engine, including pistons, belts, and gaskets.
- Transmission Repairs: Repair or replace transmission systems, ensuring smooth gear shifts and safe operation.
- Troubleshooting Electrical Systems: Inspect and diagnose electrical system issues like the battery, alternator, starter motor, and wiring.
- Conducted routine inspections on vehicles, evaluating tires, oil, brakes, and filters to ensure operational safety and performance standards were met.
- Tire Rotation and Replacement: Rotate or replace tires and monitor tire pressures to enhance vehicle performance and safety.
- Safety Inspections: Conduct safety checks to ensure the vehicle meets safety standards and is roadworthy.
- Provided maintenance advice to customers on vehicle care, highlighting optimal timing for part replacements and regular maintenance schedules.
- HVAC Systems: Repair or replace air conditioning systems and ensure the vehicle’s climate control systems are functioning correctly.
- Maintained a clean and organised work area, ensuring tools and equipment were safely stored and readily accessible for efficient service delivery.
- Follow Safety Protocols: Adhere to safety standards while using hazardous materials (like oils and solvents) and heavy machinery to prevent accidents.
- (Bahrain)
Customer service – Chatbot user
Data Direct
01.2021 - 06.2021
- Developed and maintained chatbot to provide accurate, relevant, and reliable responses, enhancing user satisfaction.
- Continuously refine the chatbot’s conversational abilities to improve user engagement and satisfaction.
- Optimize the chatbot’s speed, responsiveness, and accuracy to ensure a smooth user experience.
- Regularly monitor the chatbot’s performance to identify and fix any technical issues, bugs, or errors.
- Continuously update the knowledge base or training data to reflect new information or correct outdated content.
- Conduct regular testing and analysis to identify areas for improvement in the user experience.
- Gathered user feedback on experiences and concerns with the chatbot to inform improvements.
- Utilised feedback to enhance chatbot performance, add features, and improve interaction quality.
- (Bahrain)
Education
Diploma - Motor vehicle Technology
Polytechnic Bahrain
Bahrain01-2023
secondary - Commercial Major
hamad town secondary school
Bahrain01-2107
Skills
- Knowledge of Logistics Systems
- SAP
- Oracle
- Inventory management systems
- Problem solving
- Decision-making
- Attention to Detail
- Works under pressure
- Time Management
- Teamwork
- Effective communication
- Hard worker
- Fast learner
- Inventory management systems
Languages
English
Arabic
Hobbies and Interests
- Reading
- Searching on internet
- Racing cars
References
Adequate references will be provided on demand.
Timeline
Sales Technician
itornix electronics
02.2025 - Current
Vehicle Technician ( Training )
Ebrahim Khalil Kanoo – Toyota
11.2023 - 03.2024
Customer service – Chatbot user
Data Direct
01.2021 - 06.2021
Diploma - Motor vehicle Technology
Polytechnic Bahrain
secondary - Commercial Major
hamad town secondary school