Adel Alanazi
Saudi Arabia
Summary
IT Specialist with over 9 years of experience in IT Service Management (ITSM) within large enterprise and government environments. Holds a Bachelor's degree in Information Technology and ITILv4 Foundation certification. Experienced in IT governance, incident, problem and change management, SLA monitoring, continuous service improvement (CSI), and executive reporting to support business continuity and decision-making.
Overview
11
11
years of professional experience
1
1
Certification
Work history
National Guard Health Affairs
08.2025 - 01.2026
- Support administrative and operational processes in accordance with approved policies and procedures.
- Coordinate with relevant departments to ensure efficient workflows and operational alignment.
- Prepare administrative reports and analyze data to support management decisions.
- Monitor official correspondence and ensure proper documentation and timely follow-up.
- Contribute to governance compliance and institutional performance quality.
IT Specialist
Saudi Electricity Company
Riyadh
01.2015 - 01.2024
- Manage IT services in alignment with IT IL 4 to ensure service reliability and business continuity.
- Handle incident, problem, and change management processes to improve service efficiency.
- Monitor SLA performance and KPls to achieve service quality targets.
- Perform root cause analysis and implement sustainable improvement initiatives.
- Align IT services with business objectives and stakeholder requirements.
- Coordinate with systems, network, and cybersecurity teams for integrated service delivery.
- Contribute to IT initiatives, projects, and service maturity improvements.
- Prepare executive dashboards and reports to support senior management decisions.
Education
Bachelor of Information Technology - undefined
Saudi Electronic University
Saudi ArabiaSkills
- IT Service Management (ITSM)
- ITIL 4 Service Value System (SVS)
- Incident Management
- Problem Management
- Change Management
- SLA Governance
- KPI Monitoring
- Continuous Service Improvement (CSI)
- IT Governance
- Service Alignment
- Root Cause Analysis (RCA)
- Executive Reporting
- Dashboards
- Cross-Functional Coordination
Certification
- ITIL v4 Foundation — Information Technology Infrastructure Library
- CompTIA IT Fundamentals
- Microsoft SharePoint 2019
- Build an AI Agent - IBM SkillsBuild
Languages
Arabic
English
Timeline
National Guard Health Affairs
08.2025 - 01.2026
IT Specialist
Saudi Electricity Company
01.2015 - 01.2024
Bachelor of Information Technology - undefined
Saudi Electronic University