Adel Asiri
Medina,المملكة العربية السعودية
Summary
Reliable and organized Order Taker with experience in hospitality operations and close coordination with Floor Supervisors. Skilled in handling guest requests, supporting floor operations, and ensuring smooth daily service. Strong communication and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Order taker
Dar Al Eiman Al Haram Hotel
AL MADINAH AL MUNAWWARAH
2024.11 - Current
- Logged and managed lost and found items.
- Prepared daily discrepancy reports.
- Monitored day-to-day operations.
- Created staff activity and shift reports.
- Maintained manual attendance records.
- Answered and directed incoming calls.
- Verified VIP reservations and room readiness.
- Coordinated room blocks with other departments.
- Submitted and followed up on store requests.
- Raised purchase requests with the procurement team.
- Followed up on daily guest requests.
- Oversaw outsourced contract services.
- Reported property and equipment damages.
- Assisted in internal investigations.
Customer Service Officer
JAWLAH
AL MADINAH AL MUNAWWARAH
2023.12 - 2024.02
- Greet and assist customers with bookings and inquiries.
- Handle complaints and ensure customer satisfaction.
- Manage reservations and coordinate cart dispatch.
- Communicate with drivers for timely service delivery.
- Maintain accurate booking and service records.
- Ensure safety guidelines are communicated to passengers.
- Collect feedback and suggest service improvements.
Housekeeping Trainee
Pullman Zamzam Hotel
AL MADINAH AL MUNAWWARAH
2022.06 - 2022.08
- Order Taker.
- Supervisor Assistant .
- Carried out day-to-day duties accurately and efficiently.
Reception Trainee
Pullman Zamzam Hotel
AL MADINAH AL MUNAWWARAH
2022.07 - 2022.07
- Provided information about hotel amenities, enhanced guest understanding.
- Utilised excellent communication skills to answer visitor enquiries effectively.
- Collaborated closely with team members for seamless service delivery.
Guest Services Trainee
Pullman Zamzam Hotel
AL MADINAH AL MUNAWWARAH
2022.06 - 2022.06
- Processed orders efficiently while following up to ensure accuracy.
- Addressed guest complaints promptly, enhancing overall satisfaction.
Education
Diploma - Hospitality
TVTC
/2019 - /2022
Skills
- Multitasking capability
- Email correspondence
- Payment Processing
- Dispute escalation
- Order processing
- Customer Service
Certification
IELTS Score: 6
2023
Timeline
Order taker
Dar Al Eiman Al Haram Hotel
2024.11 - Current
Customer Service Officer
JAWLAH
2023.12 - 2024.02
Reception Trainee
Pullman Zamzam Hotel
2022.07 - 2022.07
Housekeeping Trainee
Pullman Zamzam Hotel
2022.06 - 2022.08
Guest Services Trainee
Pullman Zamzam Hotel
2022.06 - 2022.06
Diploma - Hospitality
TVTC
/2019 - /2022