Adel Abed Alayli
Insurance, Sales and Management
Jeddah
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Insurance Executive
Mohammed Abdullah Sharbatly Co. Ltd.
03.2023 - Current
- Managed general, motor, and health insurance policies.
- Oversaw daily operations, policy renewals, and claims follow-ups.
- Prepared annual reports for senior management.
- Reviewed, prepared, and discussed company contracts with external entities.
- Conducted financial follow-up of insurance policies with insurance companies and internal departments.
- Managing and Analyzing Insurance Claims Accurately and Effectively to identify sources of risk and provide recommendations to mitigate them in order to preserve company resources and reduce the occurrence of incidents.
Key Account Manager
AXA Insurance Company
10.2022 - 02.2023
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Strengthened client relationships through regular communication and effective problemsolving.
- Managed key client accounts, ensuring client needs were met and exceeded.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
Team Leader and Insurance Brokers Relations
AXA Insurance Co.
03.2021 - 10.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Customer Service Executive
AXA Insurance Company
07.2018 - 03.2021
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
VIP Sales Executive
Mobily
05.2017 - 06.2018
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Expanded market share with strategic territory planning and targeted prospecting.
Salesman and Customer Service
Jarir Bookstore
03.2014 - 05.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Maintained detailed records of all interactions with prospects and clients using CRM system which allowed better tracking of client history.
- Spearheaded training initiatives for new hires, improving overall team performance and cohesion.
Education
Bachelor's Degree in Public Relations - Public Relations And Media
Umm Al-Qura University
Makkah, Saudi Arabia 04.2012 - 07.2015
Skills
Contract review and analysis
Data Analytics
Risk Management
Claims Management
Loss analysis
Large account management
Teamwork and Collaboration
Problem-solving abilities
Decision-Making
Leadership
Effective
Courses
Crestcom Sales Academy.
Problem-Solving Skills | Leadership Skills.
Fundamentals of Management.
Underwriting P&C Risk.
IFCE.
Timeline
Insurance Executive
Mohammed Abdullah Sharbatly Co. Ltd.
03.2023 - Current
Key Account Manager
AXA Insurance Company
10.2022 - 02.2023
Team Leader and Insurance Brokers Relations
AXA Insurance Co.
03.2021 - 10.2022
Customer Service Executive
AXA Insurance Company
07.2018 - 03.2021
VIP Sales Executive
Mobily
05.2017 - 06.2018
Salesman and Customer Service
Jarir Bookstore
03.2014 - 05.2017
Bachelor's Degree in Public Relations - Public Relations And Media
Umm Al-Qura University
04.2012 - 07.2015