Adele Kirtland
Adelaide
Summary
Seasoned Area Manager with solid background in overseeing daily operations, managing staff and implementing business strategies. Possess strong leadership skills, adept at problem-solving and delivering measurable results to drive growth. Known for fostering team collaboration while ensuring optimal customer service and satisfaction. Notable contributions include improving operational efficiency, reducing costs, and increasing sales revenue in previous roles.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Subway Area Manager
OTR Group
Adelaide
01.2023 - Current
- Managed daily operations across multiple locations within OTR Group.
- Supervised staff and ensured adherence to company policies and procedures.
- Coordinated training programs for new team members to enhance skills.
- Evaluated operational processes to identify areas for improvement and efficiency.
- Assisted in inventory management and stock replenishment across facilities.
- Conducted regular performance reviews and provided constructive feedback to employees.
- Ensured compliance with safety standards and fostered a safe working environment.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Provided guidance on the implementation of new policies and procedures in stores.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Subway Store Manager
OTR Group
Adelaide
01.2018 - 01.2023
- Managed daily store operations and ensured compliance with company policies.
- Coordinated inventory management and maintained stock levels efficiently.
- Oversaw cash handling procedures and ensured accurate financial reporting.
- Conducted regular staff meetings to communicate updates and expectations.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Team Leader Adelaide Mobile Lunch Service
Adelaide Mobile Lunch Service
Adelaide
01.2014 - 01.2018
- Supervised daily lunch service operations and ensured team adherence to food safety standards.
- Trained new team members on food preparation and customer service protocols.
- Managed inventory levels and ordered supplies to maintain operational readiness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Crew Team Member
Maca’s Snack Bar
Adelaide
01.2002 - 01.2012
Education
Family Intake And Support Work
Diploma
01.2015 - 01.2016
Child, Youth And Family Intervention
Certificate III And IV
01.2014 - 12.2015
Skills
- Inventory management
- Operational efficiency
- Performance evaluation
- Policy implementation
- Customer service
- Sales strategy development
- Team coordination
- Conflict resolution
- Team building
- Effective communication
- Problem solving
- Time management
- Leadership development
- Sales minded
- Performance management
- Staff training and development
- Database management
- Goals and performance
- Order management
- Controlling costs
- Profit maximization
References
- Andrea Rehn, Former Subway Area Manager 0497675018
- Diane Beckett, Former Supervisor -Adelaide Mobile Lunch Services 0420534633
- Benjamin Dyda , Former employer - Macs Snack Bar 0421908875
Timeline
Subway Area Manager
OTR Group
01.2023 - Current
Subway Store Manager
OTR Group
01.2018 - 01.2023
Family Intake And Support Work
Diploma
01.2015 - 01.2016
Team Leader Adelaide Mobile Lunch Service
Adelaide Mobile Lunch Service
01.2014 - 01.2018
Child, Youth And Family Intervention
Certificate III And IV
01.2014 - 12.2015
Crew Team Member
Maca’s Snack Bar
01.2002 - 01.2012