Adham Al Thafer
Shared Services & Support Operations Executive
Riyadh
Summary
Results-driven professional with over 18 years of experience in operations, shared services, and administration. Skilled in streamlining processes, negotiating contracts, and leading cross-functional teams to achieve key performance indicators (KPIs) and service level agreements (SLAs). Proven track record of reducing operational costs through the implementation of centralized models, enhancing service quality, and successfully managing complex projects in fast-paced environments.
Overview
25
25
years of professional experience
2014
2014
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Operation Controller
SAMACO Automotive Company
12.2021 - Current
- Managed Shared Services across multiple branches, overseeing maintenance, quality, hospitality, and cleanliness, reducing operational costs and improving consistency
- Ensured branches and vehicles are fully compliant with government licensing requirements; conducted negotiations with landlords and executed leases
- Prepared comprehensive reports, fees, and government invoices for executive review, guaranteeing transparency and regulatory alignment
- Key Achievement: Led the preparation and launch of major showrooms and service centers (up to 3,100 sqm), securing necessary licenses and ensuring timely project completion
General Operations Supervisor
SEPCO Medical Waste
09.2020 - 12.2021
- Company Overview: King Abdullah Medical City Project
- Oversaw warehouse operations, inventory management, and safety protocols for medical waste disposal, effectively centralizing inventory under a shared services model
- Coordinated with key stakeholders (owners, suppliers, and government bodies) to optimize contracts and ensure high-quality outputs
- Key Achievement: Managed a 33 million SAR contract, reduced monthly penalty rates from 8% to 3%, and supervised safe disposal of medical, solid, liquid, and radioactive waste
- King Abdullah Medical City Project
HR & Administration Manager
Tahtheeb Contracting Est.
01.2020 - 09.2020
- Oversaw the entire employee lifecycle (hiring, onboarding, relations, legal compliance, payroll, benefits) and facilitated organizational efficiency
- Implemented a shared services framework for building and vehicle maintenance, procurement, and project support, resulting in cost reductions and better resource allocation
- Key Achievement: Integrated maintenance supplies procurement into a centralized model, achieving notable cost savings and service uniformity
Administrative Coordinator
Technical Committee
05.2011 - 11.2016
- Company Overview: Grand Mosque Projects
- Coordinated building maintenance, transportation, and catering for large-scale engineering projects
- Supervised summer training programs and contractor relationships, ensuring alignment with project timelines
- Key Achievement: Managed logistics for over 600 engineering students, centralizing scheduling, transportation, and venue coordination to increase operational efficiency
- Grand Mosque Projects
Branches Manager
Abdul Ghani Al-Sayegh Gold and Jewelry Company
01.2007 - 01.2011
- Directed branch operations, overseeing factory readiness, warehouse inventory, and supplier relationships
- Introduced shared services for supply chain coordination, improving gold transport security and reducing operational costs
- Key Achievement: Maintained a 900 sqm gold safe, a 2,000 sqm factory, and 20 gold showrooms; ensured secure annual transport of over 200 kg of gold
Administrative Assistant
Royal Special Affairs
01.2000 - 01.2006
- Company Overview: Assalam Royal Palace
- Organized and coordinated official visits, handled security approvals, and oversaw guest escorts
- Centralized facility management under a shared services approach, improving efficiency in event preparations and overall security measures
- Key Achievement: Managed a 10,000 sqm Royal Fleet facility (120+ vehicles); coordinated transportation for 25+ heads of state (e.g., Presidents Mubarak and Ben Ali, Kings Abdullah II and Mohammed VI, and Sheikh Zayed)
- Assalam Royal Palace
Education
Bachelor of Human Resources -
King Abdulaziz University
Diploma in Network Technology - undefined
Gulf Institute
Total Quality Management Diploma - undefined
Makkah Chamber
Skills
Shared Services Implementation & Management
Operational Excellence & Process Optimization
Negotiation & Stakeholder Management
Leadership
Team Building
Decision Making
Strategic Problem-Solving
Risk Mitigation
Customer Experience
Service Quality
Budgeting
Cost Control
Internal Communications
External Communications
Certification
Certified Business Professional (CBP), Alkhaleej Training & Education, 2010
Accomplishments
- Oversaw 2000 sqm Volkswagen showroom opening at iMall complex.
- Managed 3100 sqm Volkswagen service center expansion in the North Industrial complex.
- Overseeing 600 sqm Porsche service center expansion.
- Managed complex medical waste disposal contract (33 million SAR).
- Reduced penalty rates from 8% to 3% through streamlined operations.
- Provided logistics and accommodations for 600+ students over 5 years.
- Maintained centralized oversight of 20 gold showrooms and a 900 sqm gold safe.
- Managed the Royal Fleet, coordinating visits for 25+ foreign dignitaries.
Timeline
Operation Controller
SAMACO Automotive Company
12.2021 - Current
General Operations Supervisor
SEPCO Medical Waste
09.2020 - 12.2021
HR & Administration Manager
Tahtheeb Contracting Est.
01.2020 - 09.2020
Administrative Coordinator
Technical Committee
05.2011 - 11.2016
Branches Manager
Abdul Ghani Al-Sayegh Gold and Jewelry Company
01.2007 - 01.2011
Administrative Assistant
Royal Special Affairs
01.2000 - 01.2006
Diploma in Network Technology - undefined
Gulf Institute
Total Quality Management Diploma - undefined
Makkah Chamber
Bachelor of Human Resources -
King Abdulaziz University