Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Adham Al Thafer

Shared Services & Support Operations Executive
Riyadh

Summary

Results-driven professional with over 18 years of experience in operations, shared services, and administration. Skilled in streamlining processes, negotiating contracts, and leading cross-functional teams to achieve key performance indicators (KPIs) and service level agreements (SLAs). Proven track record of reducing operational costs through the implementation of centralized models, enhancing service quality, and successfully managing complex projects in fast-paced environments.

Overview

25
25
years of professional experience
2014
2014
years of post-secondary education
4
4
Certifications
1
1
Language

Work History

Operation Controller

SAMACO Automotive Company
12.2021 - Current
  • Managed Shared Services across multiple branches, overseeing maintenance, quality, hospitality, and cleanliness, reducing operational costs and improving consistency
  • Ensured branches and vehicles are fully compliant with government licensing requirements; conducted negotiations with landlords and executed leases
  • Prepared comprehensive reports, fees, and government invoices for executive review, guaranteeing transparency and regulatory alignment
  • Key Achievement: Led the preparation and launch of major showrooms and service centers (up to 3,100 sqm), securing necessary licenses and ensuring timely project completion

General Operations Supervisor

SEPCO Medical Waste
09.2020 - 12.2021
  • Company Overview: King Abdullah Medical City Project
  • Oversaw warehouse operations, inventory management, and safety protocols for medical waste disposal, effectively centralizing inventory under a shared services model
  • Coordinated with key stakeholders (owners, suppliers, and government bodies) to optimize contracts and ensure high-quality outputs
  • Key Achievement: Managed a 33 million SAR contract, reduced monthly penalty rates from 8% to 3%, and supervised safe disposal of medical, solid, liquid, and radioactive waste
  • King Abdullah Medical City Project

HR & Administration Manager

Tahtheeb Contracting Est.
01.2020 - 09.2020
  • Oversaw the entire employee lifecycle (hiring, onboarding, relations, legal compliance, payroll, benefits) and facilitated organizational efficiency
  • Implemented a shared services framework for building and vehicle maintenance, procurement, and project support, resulting in cost reductions and better resource allocation
  • Key Achievement: Integrated maintenance supplies procurement into a centralized model, achieving notable cost savings and service uniformity

Administrative Coordinator

Technical Committee
05.2011 - 11.2016
  • Company Overview: Grand Mosque Projects
  • Coordinated building maintenance, transportation, and catering for large-scale engineering projects
  • Supervised summer training programs and contractor relationships, ensuring alignment with project timelines
  • Key Achievement: Managed logistics for over 600 engineering students, centralizing scheduling, transportation, and venue coordination to increase operational efficiency
  • Grand Mosque Projects

Branches Manager

Abdul Ghani Al-Sayegh Gold and Jewelry Company
01.2007 - 01.2011
  • Directed branch operations, overseeing factory readiness, warehouse inventory, and supplier relationships
  • Introduced shared services for supply chain coordination, improving gold transport security and reducing operational costs
  • Key Achievement: Maintained a 900 sqm gold safe, a 2,000 sqm factory, and 20 gold showrooms; ensured secure annual transport of over 200 kg of gold

Administrative Assistant

Royal Special Affairs
01.2000 - 01.2006
  • Company Overview: Assalam Royal Palace
  • Organized and coordinated official visits, handled security approvals, and oversaw guest escorts
  • Centralized facility management under a shared services approach, improving efficiency in event preparations and overall security measures
  • Key Achievement: Managed a 10,000 sqm Royal Fleet facility (120+ vehicles); coordinated transportation for 25+ heads of state (e.g., Presidents Mubarak and Ben Ali, Kings Abdullah II and Mohammed VI, and Sheikh Zayed)
  • Assalam Royal Palace

Education

Bachelor of Human Resources -

King Abdulaziz University

Diploma in Network Technology - undefined

Gulf Institute

Total Quality Management Diploma - undefined

Makkah Chamber

Skills

Shared Services Implementation & Management

Certification

Certified Business Professional (CBP), Alkhaleej Training & Education, 2010

Accomplishments

  • Oversaw 2000 sqm Volkswagen showroom opening at iMall complex.
  • Managed 3100 sqm Volkswagen service center expansion in the North Industrial complex.
  • Overseeing 600 sqm Porsche service center expansion.
  • Managed complex medical waste disposal contract (33 million SAR).
  • Reduced penalty rates from 8% to 3% through streamlined operations.
  • Provided logistics and accommodations for 600+ students over 5 years.
  • Maintained centralized oversight of 20 gold showrooms and a 900 sqm gold safe.
  • Managed the Royal Fleet, coordinating visits for 25+ foreign dignitaries.

Timeline

Operation Controller

SAMACO Automotive Company
12.2021 - Current

General Operations Supervisor

SEPCO Medical Waste
09.2020 - 12.2021

HR & Administration Manager

Tahtheeb Contracting Est.
01.2020 - 09.2020

Administrative Coordinator

Technical Committee
05.2011 - 11.2016

Branches Manager

Abdul Ghani Al-Sayegh Gold and Jewelry Company
01.2007 - 01.2011

Administrative Assistant

Royal Special Affairs
01.2000 - 01.2006

Diploma in Network Technology - undefined

Gulf Institute

Total Quality Management Diploma - undefined

Makkah Chamber

Bachelor of Human Resources -

King Abdulaziz University

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Adham Al ThaferShared Services & Support Operations Executive