SAMIULLAH Gul
Barista
Riyadh
Summary
Driven professional with keen ability to lead teams and foster productive work environments. Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
14
14
years of professional experience
Work history
Waiter
American steak house
Islamabad, Pakistan
2012.03 - 2013.01
- Relayed feedback from customers to management for continuous improvement.
- Accommodated special dietary requests, enhancing customer dining experience.
- Worked collaboratively with kitchen staff for efficient service delivery.
Waiter
1969 cafe
Islamabad, Pakistan
2013.04 - 2015.08
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Helped reduce waiting times by swiftly clearing tables after use.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Delivered excellent customer service through friendly and polite interaction.
Barista
FANTASIA
Islamabad
2015.09 - 2016.07
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
Barista
MOCCA COFFEE SHOP
Islamabad
2016.08 - 2018.12
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Promoted seasonal beverages effectively increasing their uptake.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Implemented hygiene standards throughout café premises for public health safety compliance.
Flour Supervisor
CREMA COFFEE & PATICCERIA
Islamabad
2020.07 - 2022.11
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Balanced till at end of day, maintaining accurate records.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Maintained clean and organised workspace to ensure efficient service.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Managed queue effectively during peak hours for seamless checkout process.
- Assisted in recruitment processes to build a reliable and competent workforce.
- Provided first-line support to staff members, resolving issues promptly.
- Conducted training for better customer service results.
Supervisor
CRESTA CAFÉ
Islamabad
2022.12 - 2024.04
- Provided constructive feedback to staff for improved performance levels.
- Monitored employee attendance records for maintaining discipline within the team.
- Led team meetings, ensured clear communication amongst all members.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Conducted performance appraisals with employees for career development discussions.
Supervisor
Grill Yard Stake House
Islamabad
2024.05 - Current
- Assisted in the recruitment process for hiring quality staff members.
- Led team meetings, ensured clear communication amongst all members.
- Organised team resources, resulted in improved project timelines.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Education
SSC -
Govt. higher secondary school Osia Murree
RawalpindiFA -
Govt. Degree Collage Murree
Rawal PindiBA - undefined
Govt. Degree collage Murree
Diploma - Ms excel & Word
Skills
- Delegating effectively
- Knowledge of erp systems
- Technical proficiency
- Constructive criticism
- Workplace mediation
- Technical equipment operation
- Ethical standards
- Leadership competence
- Customer services excellence
LANGUAGES
English
Urdu
Punjabi
Hobbies
Cricket, Reading news paper, Using internet.
Timeline
Supervisor
Grill Yard Stake House
2024.05 - Current
Supervisor
CRESTA CAFÉ
2022.12 - 2024.04
Flour Supervisor
CREMA COFFEE & PATICCERIA
2020.07 - 2022.11
Barista
MOCCA COFFEE SHOP
2016.08 - 2018.12
Barista
FANTASIA
2015.09 - 2016.07
Waiter
1969 cafe
2013.04 - 2015.08
Waiter
American steak house
2012.03 - 2013.01
BA - undefined
Govt. Degree collage Murree
Diploma - Ms excel & Word
SSC -
Govt. higher secondary school Osia Murree
FA -
Govt. Degree Collage Murree