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IT Support Technician with expertise in installation, configuration, and troubleshooting of network components and peripherals. Delivered high-quality technical support through effective problem-solving and analytical skills, enhancing network performance and user satisfaction. Committed to continuous improvement and collaboration in fast-paced environments, driving successful IT operations.


  Seasoned Technical Support Analyst with over 6 years of experience in IT operations, desktop support, and troubleshooting across multiple platforms, including Windows, macOS, iOS, and Android.
  Expert in IT infrastructure management, specializing in the deployment and maintenance of Microsoft Azure, Microsoft System Center Configuration Manager (SCCM), and Mobile Device Management (MDM) tools like Jamf and Cisco Meraki.
  Proficient in networking concepts such as TCP/IP, DNS, DHCP, VPN, and remote desktop, with strong abilities in resolving network and user application issues, and managing telephone systems like Mitel.
  Skilled in application deployment with expertise in testing, packaging, and enterprise-wide deployment of software updates and security patches using Microsoft SCCM and other tools.
  Hands-on experience with audio-visual systems, including installation, maintenance, and troubleshooting of AV hardware and software, printers, scanners, and mobile devices.
  Proven ability to implement IT security measures, such as Multi-Factor Authentication (MFA), email security protocols (SPF, DKIM, DMARC), and managing IT asset lifecycle.
  Strong project management experience, including leading large-scale deployments, such as the setup of 300+ devices for new facilities and supporting virtual transition during the COVID-19 pandemic.
  Outstanding customer service and technical support skills, consistently achieving high satisfaction and resolving 98% of issues within service level agreements (SLA).
  Experienced in IT systems administration, managing IT storage, telephone expense systems, and IT inventory (on-premise and cloud), with a focus on improving operational efficiency.
  Educational background includes a Bachelor’s in Computer Application from Bangalore University and an Ontario Diploma in Computer System Technician – Networking from Georgian College, Achieved a 3.9/4 GPA and graduated on the Dean’s List.


Innovative, pro-active IT Professional with expertise in desktop and server support and as a systems administrator. Broad background in hardware and software configuration. Excellent problem-solving skills and expertise in identifying and resolving system issues. Experienced in Active Directory administration, San and disk subsystem administration, and maintenance. Proficient at Datacenter planning. Proven ability to minimize downtime and maximize profits. Collaborative communicator focused on building relationships to drive positive change, and with experience in staff training on new systems to improve technology adoption.

Friendly Help Desk Technician with 10 years of quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communication even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.

Adnan Omar Al-Soumali

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IT Support Technician

IT Support Technician - COOP Trainee

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Associate degree - Computer and Information Technology

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IT Support Technician

IT Support Technician - COOP Trainee

Associate degree - Computer and Information Technology

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