Adnan Omar Al-Soumali
Jubail Industrial City,Saudi Arabia
Summary
Results-driven IT Support Technician with one year of experience in technical troubleshooting and hardware/software maintenance. Proven ability to resolve complex technical issues and manage helpdesk operations effectively. Recognized for delivering exceptional user support and maintaining system stability.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
IT Support Technician
Petrochemical Conversion Company
09.2024 - Current
- Deployed 50+ desktop systems following organizational security and performance standards.
- Optimized system reliability through proactive hardware/software troubleshooting and updates.
- Resolved complex MS Office issues, significantly reducing technical downtime for users.
- Managed data integrity by executing secure backup, restoration, and recovery protocols.
- Administered user accounts and password resets via Active Directory to maintain system security.
IT Support Technician - COOP Trainee
Royal Commission for Jubail and Yanbu
02.2024 - 04.2024
- Maintained IT hardware and software, ensuring continuous operational stability.
- Provided technical support via remote access and on-site visits with high resolution rates.
- Audited IT equipment and materials to ensure compliance and inventory accuracy.
- Executed system repairs and configurations for various peripherals and infrastructure.
Education
Associate degree - Computer and Information Technology
Jubail Industrial College
Jubail Industrial City, Saudi Arabia 01.2021 - 01.2024
Skills
- Troubleshooting hardware and software
- Issue diagnosis and repair
- End-user support
- System upgrades for compatibility
- Critical thinking and problem solving
- Analytical and creative thinking
- Team collaboration
- Performance under pressure
- Microsoft Office proficiency
Custom
ICDL BASE COURSE - EDRAAK
Linguistic Skills
Arabic language (Native)
Beginner
English language (Fluent)
Beginner
Timeline
IT Support Technician
Petrochemical Conversion Company
09.2024 - Current
IT Support Technician - COOP Trainee
Royal Commission for Jubail and Yanbu
02.2024 - 04.2024
Associate degree - Computer and Information Technology
Jubail Industrial College
01.2021 - 01.2024