Adnan Osama Samara
Dammam,Saudi Arabia
Summary
Administrative and Customer Service Specialist with 9+ years of experience in banking, HR, and real estate. Skilled in Microsoft Office, data entry, and process improvement with strong organizational and analytical abilities. Holder of multiple certifications in banking, credit advisory, and data analysis. Currently seeking to transition into administrative and data analysis roles.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Office Representative
Real Estate Registry RER
Dammam
11.2023 - Current
- - Delivered clerical and administrative support by handling routine and special requirements.
- - Interacted with customers and provided solutions based on analysis and follow-up.
- -Enhanced client satisfaction with prompt response to inquiries and issues.
HR Administrator
SAMCO
Dammam
08.2023 - 11.2023
- - Handled onboarding processes, staffing, and labor law compliance.
- - Updated HR databases and organized company-wide employee engagement events.
Administrative Assistant
Saudi National Bank (SNB)
Jeddah
07.2022 - 01.2023
- - Supported office management, meeting scheduling, and clerical tasks.
- - Provided assistance in administrative reports.
- - Submitted timely reports which provided critical updates on various projects.
Customer Service Representative
Saudi National Bank (SNB)
Jeddah
10.2018 - 07.2022
- - Provided primary support to clients by phone, email, and in person.
- - Resolved customer issues and improved service delivery efficiency.
- - Assisted customers in making informed decisions by providing detailed product information.
- - Improved customer satisfaction by effectively handling complaints and inquiries.
Data Entry Clerk
Dr. Erfan General Hospital
Jeddah
09.2015 - 04.2018
- - Completed data entry tasks with accuracy and efficiency.
- - Maintained organized filing systems and digital records.
Education
Bachelor of Business Administration - Administration science
King Abdulaziz University
Jeddah, Mecca Region 06.2016 - 05.2020
Skills
- - Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- - Data Entry & Office Administration
- - Customer Service & Client Relations
- - HR Processes & Employee Onboarding
- - Strategic Planning & Process Improvement
- - Strong Organizational & Communication Skills
- - Bilingual: Arabic (Native), English (C1 Advanced)
Certification
- - Certified Data Analysis Professional – TVTC (Issued Jul 2025, 20 Hours)
- - ISO 9001 Quality Management System (Issued Nov 2025 , 25 Hours)
- - Credit Advisor – Finance Academy (Issued Oct 2021)
- - Retail Banking Professional Part 1 – Finance Academy (Issued Sep 2019)
- - Retail Banking Professional Part 2 – Finance Academy (Issued Nov 2020)
- - Cybersecurity Awareness – Finance Academy (Issued Nov 2021)
- - Time Management Course – Tamauzy (Issued Feb 2018)
- - Management Skills Evolution Course – Tamauzy (Issued Apr 2017)
Timeline
Office Representative
Real Estate Registry RER
11.2023 - Current
HR Administrator
SAMCO
08.2023 - 11.2023
Administrative Assistant
Saudi National Bank (SNB)
07.2022 - 01.2023
Customer Service Representative
Saudi National Bank (SNB)
10.2018 - 07.2022
Bachelor of Business Administration - Administration science
King Abdulaziz University
06.2016 - 05.2020
Data Entry Clerk
Dr. Erfan General Hospital
09.2015 - 04.2018