Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
ADNAN RASHEED

ADNAN RASHEED

DAMMAM,SAUDI ARABIA

Summary

Customer-focused travel professional versed in current industry practices and desirable destinations. Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork. Attentive individual working proactively and responsively to meet customer needs. Retains knowledge for helpful, informative service advice. Meticulous and methodical to achieve tasks to instruction. Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets. Motivated reservations professional with extensive experience in hospitality services. Managed bookings across various systems with accuracy. Maximised Average Transaction Value through persuasive upselling and cross-selling. Dependable Reservations Agent with experience providing exceptional service in busy hospitality environments. Plans and prioritises well to meet high-volume switchboard demands. Positive and collaborative for enhanced team and customer environments. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working Ticketing agent with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

14
14
years of professional experience
13
13
years of post-secondary education

Work history

Ticketing and reservation officer

AMNA INTERNATIONAL TRAVELS
GUJRANWALA, PAKISTAN
12.2023 - Current
  • Communicated reservation confirmations to guests via post and email.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Processed payments and online bookings with zero error.
  • Acted as first point of contact for customers to resolve potential issues with reservations.
  • Created and communicated clear, detailed itineraries ahead of travel.

Ticketing executive

MOON WORLD MANPOWER
GUJRANWALA, PAKISTAN
04.2015 - 12.2023
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Recommended hotel packages and initiatives to customers for increased business profits.
  • Identified potential selling opportunities within booking process, including car hire and insurance.
  • Managed high volumes of incoming calls using VoIP system.
  • Acted as first point of contact for customers to resolve potential issues with reservations.
  • Liaised with local operators to promptly resolve travel restrictions and delays.
  • Verified customer passports and documentation to travel.
  • Maximised sales profits using proven upselling and cross-selling techniques.

Visa assistant

MOON LIGHT
GUJRANWALA, PAKISTAN
02.2013 - 04.2015
  • Checked and verified documents ahead of application processing to limit delays.
  • Packaged and distributed passports and documents using secure mail to maintain safety.
  • Printed visas and confirmed accurate information ahead of customer despatch.
  • Entered client data quickly and accurately to make sure visas were completed correctly and within deadlines.
  • Worked with discretion and professionalism to maintain client and data confidentiality.

Ticket seller

AMNA INTERNATIONAL TRAVELS
GUJRANWALA, PAKISTAN
07.2010 - 01.2013
  • Completed opening and closing procedures each day.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Counted change correctly and issued customer receipts.
  • Communicated reservation confirmations to guests via post and email.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Completed bookings and reservation amendments using hospitality property management software.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.
  • Helped customers make product and service selections among range of options.
  • Processed payments and online bookings with zero error.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Scanned products at high tempo to quickly process customer transactions.
  • Recommended hotel packages and initiatives to customers for increased business profits.
  • Negotiated corporate reservation rates to meet client budget requirements.
  • Planned travel itineraries for families and corporate clients with diverse needs.

Education

High School Diploma - SCIENCE

BISE GRW
GUJRANWALA
04.2005 - 08.2007

INTERMEDIATE - HUMANITIES

BISE GRW
GUJRANWALA
04.2001 - 01.2012

Skills

  • Complaint management
  • Customer Service
  • Payment Processing
  • Product knowledge
  • Attention to Detail
  • Drinks upselling
  • Specials cross-selling
  • Travel trend analysis
  • Reservation billing
  • Planning travel itineraries
  • Fluent Urdu, English
  • Incoming call management
  • Flight and hotel reservations
  • Ticket sales reporting
  • Itinerary creation
  • Travel sales
  • Travel coordination
  • Ticket selling system
  • Sabre GDS

Languages

Urdu
Fluent
English
Intermediate
Arabic
Beginner

Affiliations

  • Sports

Timeline

Ticketing and reservation officer

AMNA INTERNATIONAL TRAVELS
12.2023 - Current

Ticketing executive

MOON WORLD MANPOWER
04.2015 - 12.2023

Visa assistant

MOON LIGHT
02.2013 - 04.2015

Ticket seller

AMNA INTERNATIONAL TRAVELS
07.2010 - 01.2013

High School Diploma - SCIENCE

BISE GRW
04.2005 - 08.2007

INTERMEDIATE - HUMANITIES

BISE GRW
04.2001 - 01.2012
ADNAN RASHEED