Adriana Guiraud
Riyadh,Riyadh Region
Summary
Decisive Clinic Manager experienced in establishing goals, policies and procedures to smoothly run clinic operations. Skilled in monitoring and controlling clinic expenditures within approved budget. Excellent interpersonal, communication and conflict resolution skills.
Overview
16
16
years of professional experience
Work History
Clinic manager
DR. ALJUNDI ORTHODONTIC & DENTAL CENTER
Abu Dhabi, UAE
01.2019 - 12.2022
- Prepared clinics for inspections, maintaining faultless standards at all times to meet care quality guidelines.
- Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
- Delivered faultless customer service to encourage recommendations and repeat business.
- Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
- Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
Call centre manager
TELEPERFORMANCE COLOMBIA
Bogota , Colombia
12.2017 - 10.2018
- Improved call centre operations by hiring efficient, hardworking and knowledgeable staff.
- Implemented new training initiatives to increase employee engagement.
- Developed strategic staff schedules to facilitate optimal coverage.
- Managed objections by demonstrating effective deescalation techniques and interpersonal skills over phone.
Aviation Health Trainer, Premium Zone Cabin Crew
ETIHAD AIRWAYS
Abu Dhabi, UAE
12.2011 - 12.2016
- Maintained student interest with informative, engaging first-aid instruction.
- Created clear, informative resources to support key first aid learnings.
- Encouraged interactive lessons to improve first-aid understanding and engagement.
- Set up classrooms, equipment and resources ahead of classes for smooth lesson delivery.
- Submitted course documentation promptly for up-to-date, reliable records.
Practical Nurse/Internal Medicine Supervisor Dpt
GULF DIANOSTIC CENTER HOSPITAL
Abu Dhabi, UAE
06.2008 - 12.2011
- Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
- Prioritised health problems to assist patients in complex, urgent or emergency situations.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
Public Relation Officer at Typhoon Restaurant
GULF HOTEL BAHRAIN
Manama, Kingdom Of Bahrain
05.2007 - 01.2008
Education
Diploma - PRACTICAL NURSE
SENA
Bogota/ColombiaHUMAN RESOURCES MANAGEMENT
EAN
Bogota/ColombiaDiploma - BASIC LIFE SUPPORT
American Heart Association
Abu Dhabi/UAESkills
- Clinical observations
- Quality patient care
- Healthcare support
- Computer literate
- Pain level assessment
- Patient risk assessment
- Classroom management
- Well-organised
- Enthusiastic communicator
- Special needs assistance
- Activity planning
Languages
English
Fluent
Spanish
Native
Timeline
Clinic manager
DR. ALJUNDI ORTHODONTIC & DENTAL CENTER
01.2019 - 12.2022
Call centre manager
TELEPERFORMANCE COLOMBIA
12.2017 - 10.2018
Aviation Health Trainer, Premium Zone Cabin Crew
ETIHAD AIRWAYS
12.2011 - 12.2016
Practical Nurse/Internal Medicine Supervisor Dpt
GULF DIANOSTIC CENTER HOSPITAL
06.2008 - 12.2011
Public Relation Officer at Typhoon Restaurant
GULF HOTEL BAHRAIN
05.2007 - 01.2008
Diploma - PRACTICAL NURSE
SENA
HUMAN RESOURCES MANAGEMENT
EAN
Diploma - BASIC LIFE SUPPORT
American Heart Association
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