AFAQ HAMIDUDEEN
Riyadh
Summary
I'm looking for everything that's for self-development and in the light of that will be reflected on my performance in work positively; because i love the challenge and insistence on achieving the goal.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Partner Support Specialist
Tabby
12.2025 - 05.2026
- Provided expert support to partners, resolving inquiries and enhancing satisfaction.
- Managed partner onboarding processes, ensuring seamless integration into Tabby's systems.
- Facilitated training sessions for new partners, improving understanding of tools and procedures.
- Collaborated with cross-functional teams to streamline communication channels, enhancing operational efficiency.
Inbound Airline Customer Service Agent
Saudia Arabian Airlines
04.2024 - 04.2025
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Store Manager
Shalhoub Group
Riyadh, Saudi Arabia
05.2024 - 07.2024
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Challenged and inspired team members to achieve business results.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Enhanced operational efficiency through process improvements and staff performance evaluations.
Customer Care Representative
ccc by stc
Riyadh , Saudi Arabia
11.2021 - 11.2022
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
- Transferred customer calls to respective department or personnel to address specific issues.
- Managed, troubleshot and solved customer issues with 100% first call resolution.
Sales Representative
Cenomi ( hokair )
Riyadh, Saudi Arabia
07.2018 - 11.2019
- Displayed and restocked merchandise by following brand guidelines.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Completed opening and closing procedures each day.
- Helped meet business needs by working extra shifts.
- Set up new promotions and monitored price changes.
- Resolved customer complaints and answered queries about store products.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Recommended products and services to customers based on requirements.
Education
Bachelor of Science - IT Network Security
Arab Open University
Riyadh, Riyadh Region03.2027
Skills
- Office 365 usage
- Loss prevention
- Retail inventory management
- Brand building
- foster teamwork
- developing budget
- Customer relations
- Exceptional communication
- Training and coaching
Certification
Okool institute for mental calculating 2010
Colombia university for English writing 2014
Languages
Arabic
Native
English
Fluent
French
Beginner
Timeline
Partner Support Specialist
Tabby
12.2025 - 05.2026
Store Manager
Shalhoub Group
05.2024 - 07.2024
Inbound Airline Customer Service Agent
Saudia Arabian Airlines
04.2024 - 04.2025
Customer Care Representative
ccc by stc
11.2021 - 11.2022
Sales Representative
Cenomi ( hokair )
07.2018 - 11.2019
Bachelor of Science - IT Network Security
Arab Open University